About the role

Senior Associate supporting American Express Loyalty product development across international markets. Translating customer needs into features, coordinating technology delivery, testing, and launches.

Responsibilities

Support key Loyalty initiatives across multiple business units and functions
Identify and translate conceptual business requirements into product features
Work with platform product owners to define user stories
Partner with platform, country, and end-to-end technology and delivery teams to clarify scope and address market nuances
Explain required customer experiences so platform and design teams can develop appropriate solutions
Partner with product and technology teams throughout the build lifecycle
Ensure end-to-end plans contain accurate technology delivery milestones and provide updates to the end-to-end project manager
Provide subject matter expertise for go-to-market materials
Support user test planning, execution, defect follow-up, beta testing, and launch activities
Raise and manage issues and risks in accordance with governance structures
Act as a delegate for the Loyalty product lead or end-to-end project manager

Strong analytical skills and ability to collect and analyse information for problem solving and defining potential solutions
Excellent written and verbal communication skills
Proven track record of achieving results and working with different organizational levels, customers, and partners
High degree of integrity and willingness to report or raise risks and concerns
Strong relationship management and conflict resolution skills
Experience collaborating with and influencing partners in a matrix environment without direct responsibility
Comfortable challenging the status quo, driving alternate solutions, and testing new ideas
Resilience when learning from mistakes and setbacks
Highly motivated self-starter with a sense of urgency
Knowledge of American Express products and business operations preferred
Tech savvy and experience delivering via the SAFe Agile methodology preferred
Proven delivery track record in a matrix environment preferred
Employment eligibility to work in Canada; American Express will not pursue visa sponsorship

Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies
Free access to global on-site wellness centers staffed with nurses and doctors
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities