Customer service agent managing client accounts at EV charging network company in Québec City. Engaging with clients and optimizing account management practices in a hybrid work environment.
AT
Bilingual French Travel Consultant
Posted 3 months ago
About the role
- Experienced Travel Consultant arranging business travel for corporate clients of Amex GBT. Utilizing GDS and excellent client service skills in a remote work environment.
Responsibilities
- Advise and arrange travel for corporate business customers
- Conduct analysis and research on travel options
- Pro-actively anticipate traveler needs
- Arrange and book domestic and international business travel
- Use Apollo Global Distribution Systems (GDSs)
- Use positive telephone service techniques
- Collaborate within your team to coach, mentor, and provide feedback
Requirements
- Must have experience in Airline, Leisure or Corporate Travel
- 3+ years working in one of the industries above
- Passion for excellence in client service
- Native GDS expertise (Apollo and Galileo)
- Bilingual French/English required
- Professional communication (written and verbal)
- Attention to detail
- Strong understanding of the travel industry
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources
- Travel perks with discounts on flights, hotels, and more
- Professional development with access to courses
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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