Application Support Analyst troubleshooting travel applications for HIS Canada Travel, a wholesale and retail travel company. Supporting business units, vendors, and IT teams across Toronto or Montreal hybrid operations.
About the role
- Tier 1 Support Analyst providing technical support and troubleshooting at Keyloop. Working collaboratively with global teams to resolve customer issues in the automotive industry.
Responsibilities
- Own and progress cases through to resolution
- Respond to customers with empathy
- Document solutions and produce written guidelines
- Coach and mentor colleagues effectively
- Actively contribute to case-reduction initiatives
Requirements
- Excellent communication skills (French and English)
- Investigation, analysis, problem-solving, and troubleshooting skills
- Experience in a car dealership and/or general knowledge of the automotive industry
- Strong customer service skills
- Excellent command of the Microsoft Office suite (Word, Excel, Outlook)
Benefits
- An inclusive environment where you can thrive
- Performance-based compensation
- Learning and professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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