LP
AWS Production Support Engineer
LinkedIn Recruiter Post
Hiring AWS Production Support Engineer for long - term contract in Toronto, ON. Requires AWS CDK, Docker, Kubernetes, Redshift, DynamoDB, TypeScript, Node.js.
About the role
- End User Device Support Analyst providing technical support for end-user devices in Hamilton. Collaborating with IT teams to ensure device security and functionality for City employees.
Responsibilities
- Provide technical support to employees, ensuring that all end-user devices, associated applications and services operate efficiently.
- Provide support for desktops, laptops, mobile devices and productivity tools with strong focus on device management through Microsoft Intune.
- Develop and manage Microsoft Windows operating system custom images, computer hardware driver packages and how they are implemented in the Microsoft Configuration Manager Task Sequences.
- Provide customer-focused service and proactive support to maintain a productive and secure technology environment.
- Troubleshoot hardware and software issues, assist with account and access support, deploy and manage devices, and ensure compliance with organizational security standards.
- Support onboarding/offboarding processes and maintain accurate inventory.
- Provide customer service through clear communication and timely issue resolution.
- Monitor device health, perform remote management actions, and help enforce mobile and endpoint security policies using on premise and cloud-based services/tools.
- Define user endpoint compute standards, evaluate vendor application packages, IT equipment, operating systems, and services.
- Track, gather, monitor, and maintain software license information to ensure corporate compliance.
- Record, analyze, and coordinate solutions to technical problems related to the operation and performance of business applications, end user devices, and enterprise end user architecture.
- Research, compile and synthesize information regarding end-user compute to define City-wide standards.
- Identify topics where additional education and training are required, develop training programs and supplementary documentation, and support the creation and execution of User Acceptance test plans and test scripts.
- Provide second and third level support to the user community for end user devices, associated applications and services operate efficiently.
- Review, diagnose and resolve client hardware and software issues, update service desk ticket with the resolution.
- Research issues through access to vendor knowledge databases to enhance quality of problem resolutions.
- Initiate and manage contact/communications with hardware, software and peripherals vendors as required.
Requirements
- University Degree or College Diploma in Computer Science, Information Systems.
- Experience in end user device support, including supporting and troubleshooting client hardware and software products including operating systems, hardware components and peripherals, business software, email applications, internet and utility software.
- Demonstrated skills in analysis, planning, problem-solving abilities/logical troubleshooting and project management skills.
- Ability to develop and manage Microsoft Windows Operating System and Application deployments using Microsoft Endpoint Management platforms (Microsoft Endpoint Configuration Manager & Intune).
- Ability to create custom scripts, with command-line cmdlets such as PowerShell, that will package, deploy or configure applications.
- Demonstrated experience installing and maintaining business productivity software and email including Microsoft Office and Microsoft Outlook.
- Working knowledge of server technology, hardware, and software including networking systems (DNS, Active Directory, WSUS, ADK).
- Ability to make sound and logical judgments.
- Strong technical knowledge of Microsoft Windows operating system.
- Experience maintaining client relationships and delivering to established service levels.
- Working knowledge of quality assurance and testing practices.
- Knowledge and understanding of project management fundamentals.
- Knowledge of fundamental ITIL standards.
- Strong interpersonal, written, and oral communication skills.
- Must possess a valid Class G Drivers’ Licence.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
IT Support Technician providing remote support for clients with occasional onsite visits. Join Venture IT for a dynamic team in cloud and hosting services.
Support Analyst role at Manulife, focusing on technical support for Navigator system and Disability Tax processes. Ensures smooth operations and delivers high service to clients and stakeholders.
Technical Support Specialist for Geotab, diagnosing technical issues for customers and partners. Supporting 24/7 operations and contributing to customer satisfaction and product implementation.
Tier 1 Support Analyst providing technical support and troubleshooting at Keyloop. Working collaboratively with global teams to resolve customer issues in the automotive industry.
Technical Support Specialist ensuring client satisfaction and technical troubleshooting for INNERGY's CAD solutions. Collaborating across teams to innovate support processes and improve client experiences.
Customer Support Analyst resolving client issues with Binary Stream's software. Collaborating with teams to enhance customer satisfaction in financial ERP space.
End User Support Technician providing remote technical support and managing user accounts at JD Power. Ensuring hardware/software operations, troubleshooting, and Office 365 support for a leading data intelligence firm.
Technical Support Agent providing IT application user support for Desjardins. Assisting with configuration, issue resolution, and technical incident management.
Technical Analyst in Water & Wastewater Operations focuses on system analysis and compliance for the Peel Region. Collaborates on improvements and investigations for safe and sustainable water services.