Scrum Master supporting Agile teams at Fulfillment IQ delivering high quality software solutions through effective Scrum practices. Collaborating with Product Owners and development teams to ensure smooth execution and continuous improvement.
About the role
- Senior Project Manager/Scrum Master leading complex digital programs with expertise in Scrum and Agile at Apply Digital. Collaborating with multiple development teams for effective delivery.
Responsibilities
- Serve as Scrum Master for multiple digital development teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives to drive focus, transparency, and continuous improvement.
- Lead complex digital projects from initiation to delivery, translating client outcomes into clear plans while managing scope, timeline, and budget.
- Guide teams through Agile and Kanban practices, adapting methodologies to team needs while fostering efficiency and delivery excellence.
- Define and maintain project roadmaps, release plans, and capacity schedules, proactively identifying risks, dependencies, and bottlenecks.
- Act as the primary liaison between technical and business stakeholders, ensuring project priorities align with strategic objectives and business value.
- Oversee the release process across multiple platforms, coordinating deployments, resolving blockers, and maintaining QA and performance standards.
- Facilitate workshops and discovery sessions, including requirements gathering, design reviews, and feedback cycles, to create shared understanding and alignment across teams.
- Collaborate with analytics, QA, and technical teams to inform decisions with data, validate outcomes, and ensure project success against KPIs and performance metrics.
- Maintain accurate documentation, progress tracking, and reporting in project management tools, ensuring transparency for leadership and client stakeholders.
- Manage third-party vendors and partners, ensuring adherence to agreements, quality standards, and integration within the overall delivery framework.
- Foster a collaborative, high-performing culture by monitoring team morale, encouraging learning, and promoting Agile best practices and adoption of effective tools.
Requirements
- 6-10 years of experience leading complex, end-to-end digital programs in an agency, consultancy, or professional services environment, ideally for enterprise or global clients, with a proven record of delivering flagship digital experiences and high-profile platforms.
- Prior experience as a Project Manager or Scrum Lead supporting digital initiatives, demonstrating the ability to navigate technical complexity, high visibility, and elevated expectations for performance, reliability, and delivery.
- Must be able to work during Pacific Time (PT) hours, typically 9:00 AM–5:00 PM as required to align with client and team schedules.
- Strong foundation in digital project management, including ownership of timelines, budgets, scope, and delivery across digital applications, with the agility to adapt to evolving client and business needs.
- Experience coordinating delivery across Identity, eCommerce, and other platform teams within complex digital ecosystems.
- Demonstrated technical delivery management experience, with the ability to communicate fluently to align technical and business stakeholders.
- Experienced in facilitating cross-functional collaboration among technical, design, data, and business teams—aligning priorities, driving accountability, and ensuring smooth communication across stakeholders.
- Experience managing headless or composable platforms across eCommerce, CMS, loyalty, and personalization systems (e.g., CommerceTools, Contentful, Talon.One, Auth0, Segment, etc.).
- Deep understanding of Agile delivery frameworks (Scrum, Kanban, or hybrid), the software development lifecycle (SDLC), and continuous integration/continuous delivery (CI/CD) practices. Agile or Scrum Master certifications (CSM, PMI-ACP, or equivalent) are a plus.
- Strong, energetic leadership presence, able to motivate teams, influence decision-making, and maintain focus under pressure while demonstrating professionalism, empathy, and composure.
- Highly emotionally intelligent and adaptable, capable of reading team dynamics, anticipating challenges, and adjusting communication styles to maintain alignment and trust with clients and internal teams.
- Skilled in stakeholder management and facilitation, from sprint ceremonies to executive reviews, translating discussions into actionable delivery plans and measurable outcomes.
- Technically fluent, able to engage confidently on topics including AI, analytics, cloud architecture, and platform integrations, using insights to support data-informed decision-making.
- Adept at managing vendors and external partners, defining scope, budgets, and SLAs, and ensuring seamless integration within broader delivery efforts.
- Proficient in project and collaboration tools such as Jira, Confluence, Airtable, Notion, Smartsheet, and Google Suite, with hands-on experience managing Jira development boards preferred.
- Skilled in tracking and reporting KPIs and performance metrics, leveraging insights to drive continuous improvement in processes and delivery outcomes.
- Strong relationship builder, capable of engaging confidently with Director, VP, and C-suite stakeholders while balancing diplomacy with clarity and sound judgment.
- A flexible, resilient, and proactive leader with a positive, can-do attitude—committed to fostering team growth, collaboration, and a one-team culture.
- Demonstrated critical thinking and problem-solving abilities, taking initiative to resolve ambiguity and drive projects toward clear, impactful results.
- Experience working with CRM or marketing platforms such as HubSpot is a plus; candidates with a technical background (e.g., prior developer or engineering experience) are highly valued.
Benefits
- Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
- An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
- Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
- Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
- Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
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