Workers compensation consultant managing Canadian claims, benefits, return - to - work plans, and settlements. Supporting Sedgwick’s claims administration and client service operations.
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Senior ERP Consultant, SCM, WMS, MFG – French Speaking
Posted 2 months ago
About the role
- ERP Consultant specializing in Dynamics 365 solutions to enhance business processes in supply chain and manufacturing with bilingual client interactions.
Responsibilities
- Participate in all phases of the solution lifecycle, including discovery, requirements gathering, solution design, configuration, testing, deployment, and post-go-live support.
- Facilitate client workshops in French and English to understand current-state processes, define future-state requirements, and align solutions to business goals.
- Evaluate business requirements against standard Dynamics 365 functionality and recommend practical, scalable solutions that follow leading practices.
- Configure Dynamics 365 F&SCM capabilities within the consultant's area of expertise: supply chain, warehouse management, and/or manufacturing.
- Document business requirements, process flows, configuration decisions, test scenarios, and functional design documents for approved extensions or integrations.
- Partner with technical consultants, architects, project managers, and client subject-matter experts to support data migration, integrations, reporting, and solution delivery.
- Plan and support conference room pilots, sprint or program increment activities, system integration testing, user acceptance testing, and go-live readiness.
- Deliver end-user and administrator training in French and English and develop clear supporting materials that enable successful adoption.
- Troubleshoot functional issues, manage assigned support cases in accordance with service-level expectations, and communicate progress clearly to stakeholders.
- Use Microsoft delivery and application lifecycle tools, including Azure DevOps, Lifecycle Services, Task Guides, Power Platform, and Microsoft 365.
- Contribute reusable assets, lessons learned, knowledge articles, and continuous-improvement recommendations to strengthen Argano's delivery practice.
- Provide guidance to junior consultants and client SMEs when appropriate while maintaining ownership of assigned deliverables.
Requirements
- Professional fluency in French and English, with the ability to lead workshops, write business and functional documentation, and deliver training in both languages.
- Three or more years of functional ERP consulting or implementation experience, including hands-on experience with Microsoft Dynamics 365 F&SCM or Dynamics AX.
- Demonstrated functional expertise in at least one specialty area: supply chain management, warehouse management, or manufacturing.
- Experience translating business needs into system requirements, configurations, process designs, test scenarios, and functional design documents.
- Experience supporting multiple phases of an ERP implementation and working directly with client stakeholders.
- Working knowledge of Agile and/or Waterfall delivery methodologies and experience using Azure DevOps or a comparable application lifecycle management tool.
- Strong analytical, problem-solving, organization, facilitation, and client communication skills.
- Ability to work effectively across multicultural, multilingual teams and multiple time zones with limited direction.
- Willingness and ability to travel up to 50%, based on project and client needs.
Benefits
- N/A
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