Workers compensation consultant managing Canadian claims, benefits, return - to - work plans, and settlements. Supporting Sedgwick’s claims administration and client service operations.
About the role
- Senior Strategic Consultant configuring Bullhorn’s staffing software for complex implementations. Optimizing workflows, guiding customer adoption, and delivering operational improvements.
Responsibilities
- Collaborate with the Solution Owner on solution design and own execution and detailed configuration for major functional areas
- Assume the Solution Owner role on smaller projects when no Solution Owner is assigned
- Lead detailed business process mapping sessions to identify pain points and configure target-state processes
- Deliver operational optimization projects focused on refining workflows and improving productivity
- Provide technical feasibility assessments for configuration requests within the core platform
- Identify technical triggers requiring engagement with the Solution Architect or other technical resources
- Contribute to resolution discussions regarding solution or configuration challenges
- Partner with the Project Manager and Solution Owner to manage communication and drive resolution
- Consult with the Data Engineer to align configured solutions with data transformation requirements
- Contribute to and execute customer change management and adoption plans
- Act as a trusted advisor to key users, guiding them through Bullhorn best practices and operational trade-offs
- Execute, refine, and manage key segments of end-to-end solution delivery during implementation and consulting engagements
- Ensure technical configuration and design meet and optimize customer business requirements
Requirements
- 4–7+ years of total experience
- Significant direct exposure to the staffing industry or complex SaaS implementation
- Strong track record of executing, configuring, and optimizing complex business processes
- Demonstrable success managing configuration for ATS/CRM implementation projects
- Experience consulting with small to mid-sized staffing agencies
- Experience leading the implementation and configuration of complex business solutions within a defined architectural design
- Demonstrated knowledge of the technical stack to confidently configure and deliver the solution independently
- Comprehensive understanding of recruiter workflows, client fulfillment cycles, and key business drivers within a staffing vertical (preferred)
- Strong understanding of Business Process Optimization principles
- Understanding of Change Management and User Adoption principles
- Certifications that strengthen credibility: Certified Staffing Professional (CSP – ASA), Project Management Professional (PMP), or Lean Six Sigma certification
Benefits
- Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
- Unlimited Planned Paid Time Off
- Global Mental Health Support
- On-Demand Learning & Development
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Company-wide mentor program
- Annual target bonus
- Comprehensive benefits package
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