Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Allocations Coordinator managing sales and distribution processes in collaboration with internal teams. Ensure timely product allocation while providing exceptional support to wholesale customers.
Responsibilities
- Play an integral part of the sales and distribution process
- Work alongside Wholesale Territory Managers, Wholesale Accounts, and Factory Outlet teams
- Ensure assigned doors have the right product at the right time
- Collaborate with internal operational, commercial, and demand planning teams
- Monitor allocation, delays, and risks related to order deliveries
- Proactively manage the order book fulfillment process
- Act as a hub for communication between wholesale customers and internal teams
- Provide exceptional support to guest-facing teams
Requirements
- 3+ year in a Customer Service, Retail Management, or Allocations role
- Able to read, write, fluently speak and understand both English and French
- Highly effective verbal and written communication skills
- Proactive and comfortable communicating with customers via phone and email
- Strong organizational, interpersonal, and problem-solving skills
- Demonstrate attention to detail, including accurate data entry skills
- Proficient in Microsoft Office, particularly Microsoft Excel
- Proactive in identifying the root cause of issues and developing solutions
- Remain highly flexible and adaptable when faced with ambiguity
- Effectively balance autonomy and collaboration
- Seek the best (sometimes not the easiest) solutions with unwavering commitment
Benefits
- Extended health, dental, and vision coverage
- Mental health support
- Fertility benefits
- Gender-affirming care
- 24/7 Employee Assistance Program (EAP)
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