Bilingual proofreader reviewing, formatting, and distributing client press releases for Notified’s PR and IR technology platforms. Supporting regulatory filings, account maintenance, and client service.
About the role
- Bilingual caseworker supporting Cencora’s Canadian patient and provider programs. Managing cases, calls, clinical monitoring, documentation, and pharmaceutical support services.
Responsibilities
- Provide first-point-of-contact support for calls, emails, and client requests
- Record questions and requests, communicate resolutions, and update case-management records
- Follow up with clients and conduct additional research as needed
- Maintain client communication until requests are resolved
- Provide accurate, consistent, and timely responses to routine HR process, system, and policy inquiries
- Perform basic administrative processing, transaction approvals, data entry, and document verification
- Educate associates on company practices and tools, including Intranet, ESS, and MSS
- Escalate complex cases to appropriate Level 2 specialists or Level 3 COE representatives
- Manage incoming and outgoing forms and information, including document scanning
- Identify and resolve client issues and anticipate additional needs
- Meet performance metrics for call resolution, average speed of answer, case response, and case/call quality
- Manage assigned projects and cases
- Provide telephone support for patients, healthcare professionals, and funding bodies
- Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with healthcare providers
- Implement pharmaceutical and biotechnology market-research initiatives
- Make outbound calls as part of patient programs
- Document activities in program-specific databases
- Attend refresher and specialized training
- Provide feedback on protocols, databases, processes, and inter-departmental relationships
- Communicate case status to managers, pods, and trained colleagues during absences
- Participate in training new caseworkers through shadowing and call monitoring
- Report adverse events to assigned units/departments
- Perform other assigned duties and tasks
Requirements
- Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through a two-year associate's degree program or equivalent combination of experience and education
- Minimum of one (1) year of customer service experience
- Bilingual in Canadian French and English
- Ability to multitask
- Attention to detail
- Strong problem-solving skills
- Experience in the medical and pharmaceutical field is an asset
- Working knowledge of Word, Excel, and Outlook
- Advanced knowledge of the pharmaceutical distribution industry
- Working knowledge of automated warehouse operating systems
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Effective oral and written communication
- Effective interpersonal and leadership skills
- Effective organizational skills
- Ability to consistently meet deadlines
- Excellent presentation skills
- Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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