Bilingual proofreader reviewing, formatting, and distributing client press releases for Notified’s PR and IR technology platforms. Supporting regulatory filings, account maintenance, and client service.
About the role
- Senior Caseworker supporting patient and healthcare-provider programs for Cencora’s Innomar Strategies pharmaceutical services in Canada. Managing cases, clinical follow-up, calls, compliance, and adverse-event reporting.
Responsibilities
- Determine the appropriate level of quality assurance oversight for various computer and IT systems.
- Coordinate requirements documentation, as well as the preparation, development, maintenance, and execution of complex quality assurance test plans, scenarios, and scripts.
- Review unit testing documentation for validated systems before quality assurance and user acceptance testing.
- Create test plans and summary reports.
- Design test scenarios and configuration data for functional, integration, challenge, and regression testing.
- Conduct testing activities in live environments and execute approved test scenarios.
- Document defects and organize triage meetings with stakeholders.
- Notify Change Management when approval is granted to proceed with the production release of tested code.
- Provide support for security, performance, and automated testing, as well as environment preparation.
- Participate in the creation and updating of process and application documentation.
- Facilitate user acceptance testing and oversee test plans for assigned products.
- Manage assigned projects and/or cases.
- Implement call centre programs and provide telephone support to patients, healthcare professionals, and payers.
- Administer case management protocols, including clinical follow-up, data collection, ongoing monitoring, compliance, treatment interruptions, and adverse event reporting.
- Document every activity in the program-specific database.
- Participate in professional development and specialized training.
- Provide feedback on protocols, databases, processes, and interdepartmental relationships.
- Participate in training new caseworkers, including call shadowing and monitoring.
- Report all adverse events to the relevant units/departments.
Requirements
- At least three (3) years of related experience with increasing responsibilities in software testing or quality assurance.
- Bachelor’s degree in Software Engineering or a healthcare-related field.
- Experience testing healthcare, pharmacy, or ERP applications; pharmacovigilance experience is preferred.
- Experience with integration testing or API testing.
- Experience with automated test management tools.
- Hands-on experience working with validated systems in a regulated industry.
- A minimum of two (2) years of customer service experience; experience in the medical, pharmaceutical, and/or insurance industry is an asset.
- Bilingual proficiency in French and English, both written and verbal, is an asset.
- Highly organized with strong attention to detail.
- Strong proficiency in Microsoft applications, including Outlook, Word, Excel, and PowerPoint.
- Flexibility to work shifts; hours of operation are 8:00 a.m. to 8:00 p.m.
- Ability to apply critical thinking skills to solve problems.
- A minimum of two (2) years of experience working for a patient support program.
- Experience working in a call centre environment is an asset.
- Strong written and verbal communication and interpersonal skills, including effective telephone etiquette when communicating with diverse audiences, such as internal stakeholders, healthcare professionals, and patients.
- Proven ability to manage time, set priorities, and multitask to meet competing deadlines.
- University degree in a related field or equivalent.
- Experience with GxP systems validation is an asset.
- Experience auditing IT and validated systems is an asset.
- Experience creating and reviewing standard operating procedures (SOPs) is an asset.
- Ability to use enterprise automated testing tools.
- Experience with HP Quality Center, Jira, or Zephyr is an asset.
- Working knowledge of CDS, office services, HP testing tools, or equivalent testing tools.
- Strong analytical, problem-solving, and conceptual skills.
- Ability to communicate effectively, both orally and in writing.
- Demonstrates a strong work ethic, reliability, and initiative in pursuing new skills.
- Advanced knowledge of the pharmaceutical distribution industry.
- Working knowledge of automated warehouse operating systems.
- Strong business and financial acumen.
- Strong analytical and mathematical skills.
- Ability to work in a fast-paced environment and consistently meet deadlines.
- Ability to communicate effectively both orally and in writing; fully bilingual.
- Strong knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs.
- In-depth knowledge of patient support programs.
- Strong technical skills and the ability to learn new software and databases quickly.
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family-building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process
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