Bilingual HyperCare Consultant supporting French - and English - speaking users across Windows, macOS, and Microsoft 365. Troubleshooting, administering, and securing client environments for CrucialLogics’ managed IT services.
About the role
- Bilingual proofreader reviewing, formatting, and distributing client press releases for Notified’s PR and IR technology platforms. Supporting regulatory filings, account maintenance, and client service.
Responsibilities
- Review clients’ press releases for grammatical errors, spelling errors, and inconsistencies; fact-checking is not required
- Format press releases to closely match the client’s original version
- Support clients with requests and enquiries via phone and email
- Assist with regulatory needs, such as SEDAR and EDGAR filing
- Assist with account maintenance, including managing email lists, adding users and accounts, and managing multimedia libraries
- Collaborate with teammates and across departments
- Develop knowledge of other Notified products
- Act as clients’ primary contact for administrative and consultative needs and press release service requests
- Distribute press releases through the global network to journalists, terminals, and websites
Requirements
- Bachelor’s degree from an accredited college or university with major course work English, Communications, Journalism, Marketing or related field required, or equivalent work experience in a similar position may be substituted
- 1-2 years of professional experience required
- Customer service experience in a fast-paced environment required
- Fluency in English and French required
- Excellent multi-tasking skills
- Ability to maintain focus in stressful situations
- Exceptional time-management skills
- Ability to prioritize assignments and meet deadlines
- Ability to work occasional overtime during high volume periods
- Required to work occasional weekend on-call shifts, holidays, and occasional remote monitoring shifts outside the typical schedule
- Satisfactory pre-employment screening checks
Benefits
- Remote work options
- Flexible work options
- Wellness benefits
- Competitive pay
- Hands-on experience and real-world projects
- Access to industry-leading tools
- Opportunities to build a meaningful career
- Diverse, global team environment
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