Customer Support Specialist supporting Welbi’s senior living care platform. Troubleshooting customer issues, improving self - service education, and coordinating configurations across support and product teams.
About the role
- Freelance German customer service specialist supporting TRETMANN’s rowing-machine and fitness-equipment customers. Handling written Amazon support, email inquiries, returns, tickets, and incoming calls remotely.
Responsibilities
- Respond to customer inquiries via email and Amazon in a friendly and easy-to-understand manner
- Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
- Answer incoming calls and respond to product-related questions
- Coordinate with logistics and returns teams
- Keep the ticketing system up to date and document inquiries
- Contribute ideas for improving customer service
Requirements
- German at native level, both written and spoken
- Experience in written customer communication
- Strong command of written German and error-free composition
- Experience providing customer service through Amazon
- Knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns processing
- Experience handling phone calls
- Friendly and patient manner in stressful situations
- Experience working from home
- Ability to organize your daily work independently
- Own laptop, USB headset, stable internet connection, and a quiet room for taking calls
- Flexibility regarding working hours: 40 hours per week from October to March; 20 to 40 hours per week during the summer, by mutual agreement
- Basic technical understanding of sports equipment is desirable
Benefits
- 100% remote work, regardless of where you live
- No commuting and no on-site attendance required
- Small team with direct communication and short decision-making paths
- Dedicated point of contact from day one
- Comprehensive product training
- Set service hours with no night shifts or weekend work
- Prompt payment in euros
- Long-term collaboration
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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