Customer Support Specialist supporting Welbi’s senior living care platform. Troubleshooting customer issues, improving self - service education, and coordinating configurations across support and product teams.
About the role
- Customer service advisor supporting clients at Belron Canada's automotive glass service centres. Handling administration, insurance partners, vehicle care and minor windshield repair assistance.
Responsibilities
- Take responsibility for the customer experience
- Complete the administrative tasks required for the smooth operation of the service centre
- Add value for customers and identify ways to improve the service centre’s performance
- Collaborate with insurance partners to help customers obtain the best value for their money
- Ensure customer satisfaction by vacuuming vehicle interiors and cleaning windows
- Occasionally assist with minor windshield repairs
- Move vehicles into and out of the repair shop
Requirements
- Experience providing customer service in the retail, hospitality or tourism industry
- No specific educational background required
- Valid Class 5 driver’s licence
- Ability to work at different Belron Canada locations within your geographic area
- Strong focus on building relationships with customers and colleagues
Benefits
- Permanent full-time position, 37.5 hours per week
- Benefits available upon hiring
- Comprehensive benefits and retirement plan from the first day of employment
- Predictable schedules with no long hours
- Opportunities for advancement, training and skills development
- On-the-job training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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