Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Lead product development for eCommerce, business applications, and data platforms at Article. Collaborate across teams to enhance customer experience and operational efficiency.
Responsibilities
- Drive product development across Article’s digital platforms, including eCommerce systems, internal business applications, and data platforms.
- Partner closely with engineering teams, data engineers, analysts, and business stakeholders to define product strategy, prioritize initiatives, and deliver solutions that improve customer experience, operational efficiency, and data-driven decision making.
- Look at the whole picture, analyze, and decide how to prioritize each initiative as business submits requests for work.
- Balance business priorities, technical constraints, and cross-system dependencies while driving the delivery of complex initiatives across multiple teams.
Requirements
- 10+ years of software product management experience.
- Must have worked in retail/eCommerce, ideally also knowing supply chain, or logistics (especially with enterprise software supporting these domains — strong asset).
- Experience in organizations undergoing tech debt reduction, legacy system migration, or platform re-architecture (highly desirable).
- Proven ability to own and drive roadmap strategy and definition: able to synthesize competing priorities — technical debt, feature requests, business needs — into a clear, actionable roadmap aligned with company goals.
- Track record of successfully delivering complex, cross-functional programs with multiple stakeholders and high technical ambiguity.
- Stakeholder management and influence; able to work with strong personalities, get alignment, negotiate trade-offs, and secure buy-in — often under pressure.
- Technical Knowledge:
- Experience working closely with engineering and operational teams.
- Experience using Agile Scrum or Kanban methodologies.
- Legally able to work in Canada.
- Completion of criminal background check.
Benefits
- The salary range is $129,600 to $165,000
- Starting salary is determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
- We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus
- 4% RRSP matched contributions through Wealthsimple
- 20 days of vacation
- 1 extra day off (Inclusion and Diversity Day)
- 6 well-being (sick) days
- Hybrid work: 3 days a week in the office
- Work remotely (anywhere in the world) for up to 3 weeks
- Excellent extended health, dental, and vision benefits
- $1000 health/lifestyle spending account for your total physical and mental well-being
- TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments
- The Article HQ is a converted warehouse, with an open, accessible layout and no offices (even for our founders)
- Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
- Standup desks can be requested too
- Our kitchens are stocked with salty, sweet and healthy snacks, & all the premium coffees and teas to keep you buzzing
- Onsite fitness equipment with showers and towel service
- Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
- A dog-friendly office - well-socialized pups are welcome
- Free street parking (first-come, first-served; no reserved spots for senior leaders)
- Indoor secure bike storage with change rooms and showers
- 20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations
- 45% discount on our entire product range (15% for friends and family)
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