Senior Product Consultant shaping web products for APPLY, an Agentic Customer Experience partner for global consumer and entertainment brands. Defining strategies, requirements, roadmaps, and accessibility standards.
About the role
- Senior Product Deployment Specialist managing product rollouts for partner accounting firms. Collaborating with teams to ensure successful adoption and relationship building with stakeholders.
Responsibilities
- Manage the release and adoption of product rollouts to partner firms and their clients, with a focus on releasing quickly and iteratively
- Become the subject matter expert on our products, creating and presenting effective training materials and process documentation
- Support in testing and validating new features and products before release
- Own release and product roadmap communications with our partner firms and partner services teams
- Consistently work with partner services to align cross functional teams on common goals and outcomes, and identify areas of collaboration
- Build strong relationships and trust with leaders and employees at our partner firms
- Support in executing on EPD team collaboration processes so we work as effectively as possible as a team
- Collaborate early with product managers and engineers to help define the scope of projects and to add insights that ensure we are building the right products for our users
- Manage a strong feedback loop process to both ensure our firms feel that their feedback is actioned, and work closely with our product managers and engineers to effectively action feedback
- Establish deployment and change management logistics and processes
- Defining, monitoring, and reporting on leading and lagging product metrics that align with desired outcomes
- Clearly communicating outcomes to the Ascend leadership team, recommending necessary pivots, and reprioritizing based on outcomes
Requirements
- This candidate has experience being the primary project manager of software projects, involving working with multiple cross-functional teams
- A portfolio of successful product or project launches in which you owned
- A minimum of 2 years' experience working in a technology organization supporting project or product management organizations
- Strong understanding of accounting workflows, tax preparation processes, or related fields (preferred)
- Experience with AI-powered tools (preferred).
Benefits
- Opportunity to work remotely
- Connecting in person during quarterly company gatherings
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