Senior Product Deployment Specialist managing product rollouts for partner accounting firms. Collaborating with teams to ensure successful adoption and relationship building with stakeholders.
Responsibilities
Manage the release and adoption of product rollouts to partner firms and their clients, with a focus on releasing quickly and iteratively
Become the subject matter expert on our products, creating and presenting effective training materials and process documentation
Support in testing and validating new features and products before release
Own release and product roadmap communications with our partner firms and partner services teams
Consistently work with partner services to align cross functional teams on common goals and outcomes, and identify areas of collaboration
Build strong relationships and trust with leaders and employees at our partner firms
Support in executing on EPD team collaboration processes so we work as effectively as possible as a team
Collaborate early with product managers and engineers to help define the scope of projects and to add insights that ensure we are building the right products for our users
Manage a strong feedback loop process to both ensure our firms feel that their feedback is actioned, and work closely with our product managers and engineers to effectively action feedback
Establish deployment and change management logistics and processes
Defining, monitoring, and reporting on leading and lagging product metrics that align with desired outcomes
Clearly communicating outcomes to the Ascend leadership team, recommending necessary pivots, and reprioritizing based on outcomes
Requirements
This candidate has experience being the primary project manager of software projects, involving working with multiple cross-functional teams
A portfolio of successful product or project launches in which you owned
A minimum of 2 years' experience working in a technology organization supporting project or product management organizations
Strong understanding of accounting workflows, tax preparation processes, or related fields (preferred)
Experience with AI-powered tools (preferred).
Benefits
Opportunity to work remotely
Connecting in person during quarterly company gatherings
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