Product Specialist

Posted 3 weeks ago

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About the role

  • Product Specialist implementing Ediphi’s cloud-based estimating and preconstruction platform for construction customers. Training users, translating workflows, and driving adoption through customer implementations.

Responsibilities

  • Learn the Ediphi cloud-based estimating and preconstruction platform to guide and support customers
  • Lead customer implementations from kickoff through successful adoption
  • Build trusted customer relationships and understand each customer's estimating process
  • Translate customer workflows into Ediphi
  • Deliver engaging training and guide customers through change
  • Manage implementation timelines, milestones, and customer expectations
  • Partner with Customer Success Managers to drive adoption and long-term customer success
  • Collaborate with Sales, Data, and Support to deliver an exceptional customer experience
  • Track customer progress, capture feedback, and advocate for product improvements
  • Partner with the Makers team to test new features and provide product feedback
  • Travel to customer sites for implementations, training, and industry events, approximately 30%

Requirements

  • 3+ years of experience in construction estimating, preconstruction, or a related industry role
  • Strong communication skills with the ability to explain new concepts to a variety of audiences
  • Excellent problem-solving skills and a customer-first mindset
  • Highly organized with strong attention to detail and follow-through
  • Comfortable managing multiple priorities and adapting to changing customer needs
  • Self-motivated and able to work independently in a remote environment
  • Passion for learning new technology and helping customers adopt new ways of working
  • Experience training, implementing new software, or working directly with customers is a plus
  • Applicants must be located in the U.S. or Canada
  • Applicants must not require visa sponsorship
  • Resume and cover letter required
  • Application form asks about current authorization to work in the United States
  • Application form asks about estimating experience, estimating software experience, training/mentoring/teaching experience, project sizes, and project types

Benefits

  • Competitive salary and equity
  • Unlimited PTO (and we actually encourage you to use it)
  • Health, dental, vision, and life insurance
  • 12 weeks of paid parental leave
  • A phenomenal, remote-first team that deeply cares about creating great products
  • Growth potential
  • Supportive leadership prioritizing employee growth and well-being
  • Opportunity to shape the culture, direction, and success of a fast-moving startup

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Cloud

Location requirements

RemoteUnited States

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