Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
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Senior Product Manager – Professional Standards
Posted 3 months ago
About the role
- Senior Product Manager shaping standards for public safety in a global solutions company. Leading strategy and execution within product management and enhancing community safety technology.
Responsibilities
- Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
- Clearly articulate the business case and customer value for each initiative or feature.
- Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals.
- Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape.
- Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.
- Translate product strategy into actionable plans, determining what to build and when to release it.
- Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
- Gather input from customers, internal stakeholders, market research, and industry insights.
- Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards.
- Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.
- Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog.
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
- Track and evaluate product performance including sales, feature adoption, and user satisfaction.
- Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches.
- Perform ongoing market and competitor research.
- Track and evaluate product market performance including sales, renewals, and win/loss data.
- Track and evaluate product financial performance including revenue, operational costs, and P&L impact.
- Track feature adoption, usability, and user satisfaction to drive continuous improvement.
- Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
- Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos.
- Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions.
- Act as a product evangelist and build trust as a leader across the business.
Requirements
- Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus.
- A minimum of 7 years of product management experience within a software organization.
- Experience with pricing strategies, business cases, and P&Ls.
- Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures.
- Experience establishing value propositions, product messaging, and go-to-market strategies.
- Proven experience overseeing all elements of the product development lifecycle.
- Strong understanding of Agile frameworks, and AI centric development with Claude Code.
- Highly effective cross-functional team management and the ability to influence up, down, and across the organization.
- Exceptional writing, editing, and presentation skills.
- Strong organizational skills and attention to detail.
Benefits
- Comprehensive benefits offering including health insurance
- Variable compensation such as incentive plans or discretionary performance bonuses
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