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About the role

  • AI Product Manager overseeing the product roadmap for Sadie's Voice AI platform. Collaborating with hotel clients and engineering teams to deliver innovative AI solutions in hospitality.

Responsibilities

  • Own the product roadmap for Sadie's Voice AI platform — set priorities, align stakeholders, and drive execution
  • Define how we apply LLMs, speech recognition, and conversational AI to hospitality workflows: booking, guest services, front desk automation, and beyond
  • Balance client needs, AI model improvements, and platform scalability when making prioritization calls
  • Present the roadmap to leadership and key hotel partners with clarity and conviction
  • Work with hotel clients to understand their workflows, gather requirements, and scope custom Voice AI solutions
  • Lead technical discovery sessions — map PMS workflows, understand API constraints, and identify where AI drives the most value
  • Define AI-powered feature specs and own delivery from concept to production
  • Identify patterns across client requests and feed them into the core platform roadmap
  • Translate AI capabilities (LLMs, ASR, TTS, NLU) into concrete product features with clear specs and acceptance criteria
  • Collaborate with ML and engineering teams on model selection, prompt design, evaluation frameworks, and quality benchmarks
  • Stay current on the AI landscape — identify emerging models, tools, and techniques that could move the roadmap forward
  • Own the full product lifecycle for AI features: discovery, spec, build, evaluation, launch, and iteration
  • Serve as the liaison between business, sales, CSM, and the AI/engineering team
  • Meet regularly with hotel clients — gather structured feedback and translate it into product improvements
  • Write and distribute release notes org-wide after each sprint; train CSM and sales on new AI features
  • Demo new AI capabilities to clients and prospects — articulate the value behind every release

Requirements

  • 2–3 years in product management, technical product ownership, or a software/AI engineering role with product responsibility
  • Familiarity with AI/ML systems — you understand how LLMs, APIs, and AI pipelines work, even if you're not training models yourself
  • Experience contributing to a product roadmap — gathering requirements, writing specs, and working with engineers to ship
  • Solid technical foundation: comfortable with APIs, system architecture, and engaging with engineering at a meaningful level
  • Strong communicator — you can explain a technical concept to a non-technical stakeholder and a product decision to an engineer
  • Experience working in an Agile software engineering environment (Jira, Confluence, or similar)
  • Nice to Have
  • Direct experience with LLMs, prompt engineering, RAG pipelines, or conversational AI products
  • Background in hospitality tech — PMS, OTA, booking engine, channel manager, or hotel operations
  • Experience building or contributing to API platforms, data integrations, or AI-powered SaaS products
  • Exposure to speech technologies: ASR (speech-to-text), TTS (text-to-speech), or NLU systems
  • Familiarity with cloud infrastructure (AWS, GCP, or Azure)
  • Prior startup or high-growth environment experience
  • Bachelor's degree in Computer Science, AI, Engineering, or equivalent hands-on technical experience

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

AWSAzureCloudGoogle Cloud Platform

Location requirements

HybridMontrealCanada

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