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About the role

  • Implementation Specialist configuring Square 9’s ECM/BPM software, SQL Server databases, and document workflows. Supporting customer discovery, project updates, and solution documentation.

Responsibilities

  • Support discovery sessions led by a Project Manager to understand customer requirements
  • Install and configure Square 9 software in a Windows Server / IIS environment
  • Connect and configure solution databases using Microsoft SQL Server
  • Customize solutions using built-in tools (no coding required)
  • Configure document capture workflows for scanners, MFPs, and email servers
  • Provide project updates using project management tools
  • Assist with documentation of system configurations
  • Shadow senior specialists to build skills across the product suite

Requirements

  • Early-career IT professional with 0–3 years of experience in help desk, support, systems, or software implementation
  • Comfortable working in Windows environments and basic networking concepts
  • Familiar with databases (SQL Server preferred)
  • Strong communicator with solid organizational skills
  • Curious, eager to learn, and able to follow structured processes
  • Bachelor’s degree in IT, Information Systems, Computer Science, or related field (or equivalent experience)
  • Exposure to IIS, Windows Server, or web services
  • Basic SQL knowledge
  • Experience with Microsoft Office, SharePoint, or Google Workspace
  • Familiarity with ECM/EDM solutions
  • Experience with ActiveCollab or similar tools
  • Occasional travel may occur but is rare
  • Must have a suitable home office environment

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

MS SQL ServerSQL

Location requirements

RemoteCanada

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