Customer Success Project Coordinator coordinating clinical onboarding, contracts, renewals, and device programs. Improving operational processes for Trexo Robotics’ powered wearable robots.
About the role
- Project Manager leading client implementations, migrations, budgets, and delivery risks for TTG’s direct-selling software platforms. Managing client relationships from onboarding through post-implementation support.
Responsibilities
- Lead client implementations and migration projects from requirements and planning through testing, go-live, and post-implementation support
- Build project plans, milestones, customer testing plans, cutover strategies, and contingency plans
- Coordinate software upgrades, testing activities, and dependencies across technical and client teams
- Manage multiple client engagements or workstreams, including enhancements and statements of work
- Monitor scope, timelines, budgets, resource capacity, dependencies, risks, and delivery commitments
- Track project costs against plan, forecast variances, and act when financial or delivery targets are at risk
- Identify risks and constraints, determine next steps, and escalate when senior support is needed
- Maintain accurate project plans, requirements, workflows, testing records, defects, decisions, and reporting
- Produce scheduled reporting on milestones, deliverables, velocity, burndown, budget performance, resource capacity, and timeline risk
- Serve as a client point of contact and clarify expectations, responsibilities, decisions, and next steps
- Lead project meetings, status updates, escalations, and decision-making discussions
- Translate technical topics for non-technical audiences and provide technical teams with business context
- Build client trust through transparent communication, realistic expectation-setting, sound judgment, and consistent follow-through
Requirements
- 3–5 years of experience in project management, preferably in software implementation or SaaS environments
- Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment
- Strong analytical, organizational, and prioritization skills
- Effective communication, including translating technical concepts for non-technical audiences and vice versa
- Experience working independently and in collaborative, cross-functional team settings
- Ability to adapt to shifting priorities, demands, and timelines with composure
- Familiarity with AI-assisted tools for project documentation, reporting, and workflow efficiency
- Excellent verbal and written communication skills
- Bachelor’s degree in Computer Science, Business, or a related field preferred; equivalent professional experience will be considered
- Familiarity with Smartsheet, Jira, Confluence, or similar project management/collaboration tools
- Ability to manage resource capacity, recognize when intervention is needed, and resolve or escalate delivery constraints
- PMP certification strongly preferred
- Scrum Master experience or certification strongly preferred
- Experience in the direct selling or MLM industry strongly preferred
Benefits
- Occasional travel when required for client or project needs
- Increasing autonomy to lead engagements, make recommendations, resolve issues, and recognize when escalation requires additional support
- Opportunities to identify better ways to plan, communicate, manage risk, and deliver for clients
- Inclusive workplace committed to diverse, equitable, and inclusive teams
- Alternative accommodation available at any stage of the recruitment process
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Project Manager delivering pharmaceutical marketing campaigns and projects for P10. Managing budgets, timelines, resources, compliance, and client relationships across the United States and Canada.
MI
Gestionnaire optimisant les espaces, processus et sécurité physique de Mila, pôle montréalais de recherche en IA. Coordination stratégique avec chercheurs, administration, TI et parties prenantes.
Project Manager leading full - lifecycle business, communications, and digital initiatives for Canadian IT consultancy Symbiotic Digital. Coordinating stakeholders, vendors, governance, risks, and Agile delivery.
Project Manager leading strategic business enablement and transformation initiatives for an IT services company. Managing governance, stakeholders, Agile delivery, risks, and project lifecycle execution.
Senior Project Manager leading building restoration, envelope investigations, and property assessment projects at multidisciplinary consulting firm TCG. Providing technical leadership, client guidance, and team mentorship.
Responsable de projets routiers MTMD chez Norda Stelo, firme d’ingénierie et d’infrastructures. Gestion d’équipes, travaux, budgets et livrables pour des projets majeurs au Québec.
Senior Project Manager leading complex industrial software projects for AVEVA, a global industrial software company. Driving multi - site delivery from initiation through go - live and handoff.
Executive Director leading dementia clinical research project management at Worldwide Clinical Trials, a global CRO. Overseeing complex studies, teams, sponsors, budgets, and business development across North America and Europe.
Senior Project Manager leading $100M - $1B+ institutional and defence construction projects for Ledcor Building. Overseeing pursuits, procurement, delivery, and government stakeholder relationships across Ontario.