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Production Support Specialist
LinkedIn Recruiter Post
Hiring Production Support Specialist for a 12 - month hybrid contract in Toronto. Must have 6+ years experience with ETL, Java, SQL, DB2, UNIX/Linux.
About the role
- Technical Support Specialist for Autodesk BIM 360 engaging with clients to provide solutions. Responsibilities include analyzing trends and contributing to the Knowledge Network for customer satisfaction.
Responsibilities
- Respond to BIM 360 support requests from all levels of Autodesk customers
- Prioritize critical technical issues and ensure compliance with service level agreements
- Document support interactions in an enterprise-wide case management system
- Escalate unresolved issues to management when necessary
- Research, verify, and document product defects
- Actively manage your own queue of pending support requests
- Manage customer and account team expectations by providing regular updates on progress
- Stay informed about product improvements related to supported BIM solutions
- Contribute to the development and maintenance of the knowledge base quality
- Influence product management and development to drive product improvements
Requirements
- Bachelor's degree or equivalent
- At least 2 years of experience in the BIM industry
- Proficiency or strong working knowledge of BIM-related software (Field, Glue, Plan, Docs) in a production environment
- Strong customer service, troubleshooting, and analytical skills
- Excellent written and verbal communication skills in English
- Additional languages are a plus: Spanish, Portuguese, and/or French
- Knowledge of AEC products is desirable
Benefits
- Flexible working hours
- Professional development
- Company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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