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Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Junior EMR Project Manager overseeing healthcare software implementation at clinics in Alberta and British Columbia. Collaborating with providers and managing project timelines within a remote working environment.
Responsibilities
- Manage the end-to-end implementation of Ava’s EMR software with clinics across AB and BC, ensuring on-scope, timely delivery of tasks, schedules, and milestones.
- Collaborate with healthcare providers and clinic managers to understand their needs and demonstrate empathy to address any concerns.
- Customize clinic profiles within the EMR, adapting to the requirements of each clinic.
- Deliver comprehensive training on Ava’s EMR functionality to clinic staff, both remotely and on-site, ensuring smooth transitions through effective change readiness.
- Build and maintain strong relationships with diverse stakeholders through effective collaboration and regular communication.
- Proactively manage expectations, provide progress updates, and skillfully navigate conflict resolution when needed.
- Plan, develop, and refine project management processes for efficiency and effectiveness, adjusting to fast-paced changes while maintaining adaptability.
Requirements
- Bachelor’s degree or equivalent professional experience
- Minimum of 2 years of relevant experience in running projects, healthcare experience is an asset
- Highly organized with exceptional attention to detail and the ability to manage multiple tasks concurrently
- Excellent leadership and communication skills, capable of working independently while setting priorities and managing time effectively
- Strong problem-solving skills and adaptability in complex situations
- Self-starter, adjusting quickly to new software and processes
- Aptitude for working in a dynamic environment with a proactive, positive attitude
- Familiarity with Project Management software tools i.e. ClickUp
- Proficient in productivity software e.g. Google Suite, Slack
- Previous training experience either remotely or in a classroom setting, is an asset
- Healthcare industry and EMR system experience is a plus
Benefits
- Make a real difference in the healthcare industry
- Be part of a dynamic and supportive team, with a large emphasis on culture
- Enjoy the flexibility of remote work
- Competitive salary and benefits package
- Opportunities for professional growth and development
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