Senior Project Manager at Archistar leading enterprise software implementations for municipal governments. Drive delivery of AI-powered solutions in urban planning and housing policy.
Responsibilities
Lead end-to-end delivery of enterprise government implementation projects from contract signature through go-live and post-implementation support
Own project scope, timelines, milestones, budgets, risks, and delivery outcomes
Develop and maintain detailed project plans and implementation roadmaps
Ensure projects are delivered in alignment with contractual commitments and customer expectations
Act as the primary delivery contact for government customers and strategic partners
Build strong working relationships with customer stakeholders across technical, operational, and executive levels
Facilitate governance meetings, status updates, and executive reporting
Manage stakeholder expectations and proactively resolve delivery issues and risks
Partner closely with Product, Engineering, and Technical teams to translate customer requirements into actionable delivery plans
Coordinate internal and external stakeholders to ensure alignment throughout implementation
Support successful deployment of AI-powered planning and permitting solutions within customer environments
Drive customer readiness activities including stakeholder alignment, process redesign support, training coordination, and end-user adoption
Help customers successfully navigate organizational and operational change associated with digital transformation initiatives
Monitor project performance and proactively identify risks, blockers, and dependencies
Ensure project milestones and customer acceptance criteria are completed to support invoicing and revenue recognition
Contribute to continuous improvement of delivery frameworks, implementation methodologies, and operational processes
Manage multiple concurrent projects across Canada, Australia, and the United States
Requirements
8+ years of experience in project management, implementation management, or program delivery within a customer-facing technology environment
Proven experience delivering enterprise SaaS, software implementation, or digital transformation projects
Experience managing complex stakeholder environments across multiple teams and seniority levels
Strong understanding of project management methodologies including Agile, Waterfall, or hybrid delivery approaches
Excellent communication, facilitation, and stakeholder management skills
Demonstrated ability to manage project risks, timelines, budgets, and competing priorities
Experience working closely with technical, product, and engineering teams
Ability to manage multiple concurrent projects across time zones and distributed teams
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