Bilingual Patient Services Specialist supporting patients and healthcare providers in reimbursement activities. Fully remote role focused on enhancing patient experiences and administrative tasks in healthcare.
About the role
- Bilingual Learning Development Specialist designing and delivering learning initiatives at Aviso. Responsible for improving employee training and skill development within the organization.
Responsibilities
- Complete training needs assessment, identify specific learning needs and recommend learning opportunities which are relevant and sustainable. Formulate training outlines and recommend training methodology by utilizing knowledge of specified training needs and effectiveness of methods such as eLearning, instructor led training, interactive training, demonstrations, and practical activities
- Develop training curriculum in collaboration with team members, colleagues, and subject matter experts, including facilitation guides, e-learning modules, videos, practical exercises, quick reference guides and evaluation materials
- Liaise with subject matter experts, as required, throughout the design and development process for content validation as required
- Facilitate group and individual training, both virtually and in-person, covering technical, operational and customer service skills
- Develop onboarding programs for new employees while providing support and mentorship
- Proactively provide training on topics relevant to upcoming events (i.e., tax season)
- Provide in-depth and up-to-date knowledge of relevant procedures, products, best practices, and systems
- Evaluate effectiveness of the training program and utilize relevant data to revise or recommend changes in instructional objectives and methods
- Perform other duties as required
Requirements
- Post-secondary education in Learning & Development or Adult Education
- 3+ years relevant experience in development and delivery of corporative training initiatives
- Experience in accounting, business and/or financial administration is an asset
- Knowledge and ability to apply adult learning principles in the design, development, implementation, and evaluation of training strategies
- Understanding of adult learning theories and practices
- Strong interpersonal and communication skills with the ability to work effectively under pressure
- Ability to meet tight deadlines with a high level of accuracy and attention to detail.
- Strong organizational skills with the ability to prioritize tasks while working on different projects simultaneously
- Excellent computer skills with a proficiency in working collaboratively with Microsoft 365
- Experience with Articulate 360 eLearning design tools, Learning Management software, and Knowledge Management tools
- Fluency (written and spoken) in English and French is required to effectively communicate with partners, clients, and colleagues across Canada
Benefits
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
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