Data analyst collecting and interpreting data for Desjardins, North America's largest cooperative financial group. Developing reports and advising stakeholders on strategic business decisions.
About the role
- Technology Change Control Analyst governing IT changes for Aviso, a Canadian wealth management and investment services provider. Coordinating CAB approvals, schedules, controls, metrics, and continuous improvement.
Responsibilities
- Facilitate the intake, review, approval, scheduling, and closure of IT change requests
- Draft and manage CAB/ECAB materials and follow up on decisions, approvals, and required actions
- Review change records for completeness, including risk, impact, implementation, rollback, testing, and communication plans
- Maintain the forward schedule of change and identify potential conflicts or high-risk change windows
- Support post-implementation reviews and track remediation actions for failed or high-impact changes
- Produce, analyze, and interpret change metrics, dashboards, and audit evidence
- Partner with stakeholders on incident and problem management activities related to change-driven service disruptions
- Identify process optimization opportunities and implement ITIL-aligned enhancements
- Support technology change control strategy, standards, and operating procedures
Requirements
- Bachelor’s degree in Information Systems or equivalent work experience
- 4+ years of experience in IT change management, IT service management, technology operations, or a related environment
- Demonstrated capability of ITIL change, incident, problem, and release management practices
- Experience with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms; ServiceNow experience is preferred
- Experience in financial services, trading, or wealth management is an asset
- Excellent coordination, communication, and stakeholder management skills
- Ability to manage competing priorities and high-impact situations
- Fluent communication skills in English are required; bilingual skills in French are an asset
Benefits
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits
- Generous vacation time
- Fitness benefit
- Parental leave top-up options
- Matching contributions to our retirement program
- Learning & development opportunities
- Education assistance program
- Regular social events to foster teamwork
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