Bilingual trainer delivering virtual and onsite implementation training for PBS dealership management software. Supporting automotive dealerships across North America through software adoption and process improvement.
About the role
- Hybrid Instructional Designer and Technical Trainer at Aviva, collaborating on learning solutions and delivering training programs across various business functions. Focusing on customer experience and innovative training design.
Responsibilities
- Work collaboratively with the L&D team to design, develop and deliver solutions that build an end-to-end learning experience with a focus on interactive digital delivery
- Proactively identify training needs, present recommendations, and deliver on learning objectives that are driven by strategic business goals
- Using a consultative approach, work with your team, subject matter experts and senior leaders across multiple business functions to deliver one consistent experience nationally
- Strives to be a customer champion when collaborating and advising stakeholders in determining training needs and appropriate delivery method
- Stay on top of best practices/emerging industry trends in learning and development to support innovative learning experience design
- Accountable for prioritizing and guaranteeing that training scheduling, participant enrolment, measurements/metrics and the maintenance of appropriate tracking/record keeping is complete in a timely manner
- Coordinate training logistics (facilities, materials)
- Demonstrate your strong project management, content management, and design skills to build and develop multi-purpose learning content in areas such as self-paced and mobile learning
- Find opportunities to apply data collection and feedback mechanisms throughout our learning solutions to generate data-driven, useful insights
- Communicate progress and opportunities through daily huddles and monthly business reviews
- Consistently deliver training programs both live and virtually using standard processes and adult learning principles
- Coordinate assessments and provide post-learning support on the job application
Requirements
- 2+ years of technical experience in more than one business function, including Auto, Property, Healthcare and Casualty
- Proven ability to work independently, get results through collaborative, outcomes-focused relationships with multiple internal stakeholders
- Be adaptable, innovative and have a problem-solving attitude
- Display leadership, decision making, negotiating, communication and analytical thinking skills
- Ability to empower, challenge and influence cross functional teams and deliver outstanding results in a matrixed reporting environment
- Be able to break down complex, technical processes into simple, logical steps
- Experience developing training content
- Prior knowledge or experience in adult learning, instructional design or corporate training would be an asset
- Certified Training and Development Professional Designation or Adult Education Qualifications is an asset
- Experience working with Rise 360, Articulate Storyline, Vyond, Elucidat, Camtasia authoring tools
- Bilingualism is an asset
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
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