Product Manager – Digital Self-Service, Claims & Telematics

Posted 2 hours ago

Apply Now

Resume Score

Check how well your resume matches this job before you apply.

Sign in to check score

About the role

  • Product Manager focused on enhancing digital self-service, claims, and telematics experiences for customers at Aviva Canada. Driving engagement and product improvements with a hands-on approach using AI and experimentation.

Responsibilities

  • Move ideas from concept → working prototype using AI tools and independently ship A/B tests using experimentation platforms
  • Prototype, test, and launch improvements quickly across self-service and claims journeys
  • Use GenAI to draft flows, content, and experiments
  • Use analytics + AI-assisted analysis to identify drop-offs, friction, and opportunities
  • Launch and iterate on journey improvements (flows, messaging, nudges, features) quickly
  • Own the product strategy and roadmap across self-service, claims, or telematics experiences
  • Improve customer engagement, retention, and digital adoption
  • Deliver experiences that reduce effort and keep customers engaged post-purchase
  • Work closely with engineering, design, and data partners to ship meaningful improvements
  • Prioritise impact over volume – focus on what moves customer and business outcomes
  • Simplify how work gets done – cut process where it slows delivery
  • Build a culture of shipping, learning, and iterating quickly

Requirements

  • Experience working on customer account, claims, or post-purchase journeys
  • Experience with experimentation, behavioural nudges, or engagement mechanics
  • Experience in mobile, telematics, or data-driven products
  • You’ve shipped products or features yourself
  • You’re comfortable getting hands-on with tools and workflows
  • You actively use AI tools to accelerate your work
  • You have strong product judgment
  • You prioritise impact over completeness
  • You can operate in ambiguity and still deliver
  • You don’t need perfect structure to get started
  • You create clarity through action

Benefits

  • Compelling rewards package including base compensation
  • Eligibility for annual bonus
  • Retirement savings
  • Share plan
  • Health benefits
  • Personal wellness
  • Volunteer opportunities
  • Hybrid flexible work model
  • Outstanding career development opportunities
  • Competitive vacation package with the option to purchase 5 extra days off per year
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
  • Corporate wellness programs to support employees’ physical and mental health

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$120,000 - CA$140,000 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridOakvilleCanada

Report this job

Found something wrong with the page? Please let us know by submitting a report below.