Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Product Manager focused on enhancing digital self-service, claims, and telematics experiences for customers at Aviva Canada. Driving engagement and product improvements with a hands-on approach using AI and experimentation.
Responsibilities
- Move ideas from concept → working prototype using AI tools and independently ship A/B tests using experimentation platforms
- Prototype, test, and launch improvements quickly across self-service and claims journeys
- Use GenAI to draft flows, content, and experiments
- Use analytics + AI-assisted analysis to identify drop-offs, friction, and opportunities
- Launch and iterate on journey improvements (flows, messaging, nudges, features) quickly
- Own the product strategy and roadmap across self-service, claims, or telematics experiences
- Improve customer engagement, retention, and digital adoption
- Deliver experiences that reduce effort and keep customers engaged post-purchase
- Work closely with engineering, design, and data partners to ship meaningful improvements
- Prioritise impact over volume – focus on what moves customer and business outcomes
- Simplify how work gets done – cut process where it slows delivery
- Build a culture of shipping, learning, and iterating quickly
Requirements
- Experience working on customer account, claims, or post-purchase journeys
- Experience with experimentation, behavioural nudges, or engagement mechanics
- Experience in mobile, telematics, or data-driven products
- You’ve shipped products or features yourself
- You’re comfortable getting hands-on with tools and workflows
- You actively use AI tools to accelerate your work
- You have strong product judgment
- You prioritise impact over completeness
- You can operate in ambiguity and still deliver
- You don’t need perfect structure to get started
- You create clarity through action
Benefits
- Compelling rewards package including base compensation
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support employees’ physical and mental health
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