Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Deployment Specialist I deploying Medication Management Solutions in Canadian healthcare facilities. Requires proficiency in hardware/software installation and customer training.
Responsibilities
- Install specified equipment at customer sites, including tasks such as: Build-set up hardware/software, Training customer stakeholders on our solutions, and Go Live activities.
- Complete deployment specialist training plans and demonstrate competency for the installation and support for BD Solution hardware and software.
- Provide problem solving, troubleshooting and system consultation as needed for client.
- Manage project escalations for favorable outcomes.
- Timely completion of internal company and project documentation.
- Execute additional tasks assigned.
Requirements
- College diploma, or DEP, AEC, or DEC, in mechanical engineering, industrial mechanics, automation, or other technical field.
- At least two (2) years of relevant experience in a similar position, including automation hardware and software installation and/or implementation; pharmacy technician or pharmacy assistant experience may be considered.
- Must have good understanding and demonstrated proficiency using Microsoft Office applications (Word, Excel, PowerPoint, Outlook, and OneNote).
- Basic knowledge of network communication and connectivity concepts.
- Ability to follow technical steps for device configuration.
- Troubleshoot basic technical issues.
- Ability to lift a minimum of 40 lbs.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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