Product leader shaping Desjardins financial products for members and clients. Defining product strategy, roadmaps, market positioning, performance, and compliance in a hybrid role.
About the role
- Senior Advisor managing product portfolio and development strategies for BDC. Collaborating with cross-functional partners to improve financing products and processes.
Responsibilities
- Turn ideas into concrete strategies, such as improving existing products and processes, and managing the product portfolio
- Ensure the creation, implementation and adequate offer of new or modified financing products by effectively coordinating all related activities and collaborating with internal cross-functional partners
- Support the implementation and deployment of new products and initiatives, and provide ongoing support for business
- Work collaboratively with stakeholders across the business line and other lines to ensure a strong pipeline of enhanced offerings
- Propose new projects by identifying opportunities and designing concrete strategies for the improvement or development of financing products
- Collaborate with Financing on the strategic plan by developing projects that will have an impact on the achievement of the objectives of the business line and establishing their order of priority
- Lead, harmonize and manage product launch and renewal
- Understand the final consequences for each service and business line, provide advice and propose changes
- Design and monitor an implementation plan for each project as soon as approval is received from business and senior leaders
- Ensure to lead all activities required to manage products and initiatives
- Prepare and facilitate visualization, concept validation and final validation sessions
- Develop, propose and execute roadmaps and communication plans
- Support continuing education initiatives and provide appropriate documentation for these projects
- Propose changes to customer eligibility requirements to provide more flexibility and improve the customer experience
- Recommend the renewal, modification, launch or withdrawal of existing products or initiatives
- Obtain stakeholder approval for the final product and lead the implementation phase
- Design and maintain a product improvement pipeline by segment and development of new offerings (initiative, program or product)
- Maintain the pipeline and pilot project dashboard and monitor key performance indicators
- Design product management guidelines and continuously improve them
- Stay abreast of developments and best practices in the SME ecosystem that could impact BDC (market gaps, innovations), including credit regulation
- Develop and maintain collaborative relationships with other lines of business to develop joint initiatives and contribute to the success of the strategic plan
- Solicit the participation and support of internal and external partners to promote the cost-effective and efficient execution of delegated projects
- Work cross-functionally with other departments to determine impacts and solutions for each project and leverage client feedback and previous ideas
- Provide users (e.g., account managers) with ongoing support, expertise, and clarification on the application, limitations, and objectives of products
- Define the content of related training sessions for each project, document products, communicate their characteristics and provide support as needed
- Participate in special projects
Requirements
- Bachelor’s degree in commerce or equivalent
- Between seven and nine years of experience in the banking industry, including functions requiring customer interactions
- Knowledge of the SME ecosystem
- In-depth understanding of BDC's financial and financing products and current products
- Experience in business development and loan writing, an asset
- Customer focus aligned with the company's vision
- Solid knowledge of credit risk
- Strong analytical skills and ability to find and present new ideas and design new approaches
- Demonstrated ability to interact and collaborate effectively with various cross-functional groups within the organization
- Excellent organizational skills
- Excellent communication, presentation and facilitation skills
- Proficiency in the Microsoft Office software suite (Word, Excel and PowerPoint)
- Good oral and written communication skills in both official languages (French and English)
Benefits
- Flexible and competitive benefits
- Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
- Defined Benefit Pension Plan
- $750 wellness and health care spending account
- Paid vacation each year
- Five personal days
- Sick days as necessary
- Offices are closed from December 25 to January 1
- Hybrid work model that truly balances work and personal life
- Opportunities for learning , training and development
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