Design Consultant supporting Beneva's experience design team by conducting research and facilitating workshops. Collaborating with advisors to improve and innovate customer experiences across various journeys.
Responsibilities
Conduct trend and competitive monitoring to identify opportunities for improvement and innovation in the Beneva experience
Contribute to the execution of qualitative research activities
Support Experience Design Advisors in preparing and facilitating collaborative design workshops
Map current and target experiences for various customer journeys
Requirements
Be a student in an undergraduate or graduate program in design, marketing, business administration, or equivalent
Understand the principles of behavioral research, trend and market monitoring, and data analysis
Proficient with the Microsoft Office suite and Mural
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