LP
Senior Director, Product Owner
LinkedIn Recruiter Post
Senior Director, Product Owner for Digital Acquisition Chequing and Bundles, driving digital account acquisition and leading agile squad.
About the role
- Product Manager at Best Buy Canada managing reverse logistics and mobile phone activation experiences. Leading cross-functional teams to deliver scalable platforms and improve customer journeys.
Responsibilities
- Deliver on the product vision and roadmap for Reverse Logistics.
- Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end.
- Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals.
- Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships.
- Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives.
- Deliver on the product roadmap for the Mobile Phone Activations product.
- Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences that support Mobile Phone Activations end-to-end.
- Partner closely with operational stakeholders to understand pain points and translate business needs into well-defined product backlog items and actionable outcomes for delivery teams.
- Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals.
- Contribute to the end-to-end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities while enabling new customer and associate-led activation experiences.
Requirements
- 4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences).
- Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping) and how these connect across systems and operations.
- Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures.
- Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value.
- 4+ years of experience as a product manager delivering software products in complex, customer-facing ecosystems, ideally within telecom, retail, or transactional platforms.
- Experience with telecom activation workflows, including plan selection, provisioning, and real-time transaction processing across multiple carrier partners.
- Hands-on experience designing customer and front-line associate experiences, balancing self-serve capabilities with assisted selling in high-volume environments.
- Experience working with systems that handle sensitive customer data (PII), with a strong understanding of privacy, security, and regulatory compliance requirements.
- Strong operational mindset, with familiarity in piloting & iterations for front-line associates.
Benefits
- Employee discounts on awesome tech from day one.
- Flexible health benefits and wellness program.
- TFSA and RRSP programs.
- 100% matched company pension plan.
- Training programs to build new and transferable skills.
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