Pharmacy Intern providing pharmacy services while under supervision in Alberta. Joining a community - focused pharmacy team to aid healthier lifestyles.
About the role
- Pharmacy Support Supervisor overseeing and leading Pharmacy Support Assistants for patient care and operational efficiency. Ensuring a high-performing team and compliance with established policies and procedures in a hybrid environment.
Responsibilities
- Provide direct leadership to the Pharmacy Support team, ensuring a cohesive and high performing unit.
- Ensure Pharmacy Support team members adhere to established policies and procedures while monitoring/developing internal Key Performance Indicators (KPIs) and performance targets.
- Foster positive and successful working relationships between Pharmacy Support team members, patients, BioScript Pharmacies as well as internal and external stakeholders.
- Drive excellence within the Pharmacy Support team by seeking innovative ways to enhance remote services.
- Ensure efficient utilization of Pharmacy Support team resources while also providing necessary training to new and existing team members.
- Daily monitoring and managing of Pharmacy Support team emails and voicemail.
- Ensure team is adhering to established workflows and contribute to the Pharmacy Support team’s workflow as necessary.
- Conduct regular formal touchpoints with Pharmacy Support team members, including team meetings as necessary and quarterly/yearly performance reviews.
- Collaborate with HR to actively build and manage talent within the team, addressing underperforming team members, and participating in the recruitment process through interviews and identifying suitable candidates.
- Collaborate with HR as needed to address HR issues involving Pharmacy Support team members.
- Assist in change management initiatives and ensure communication plans are effectively disseminated to Pharmacy Support team members.
Requirements
- Post-secondary education or equivalent experience.
- Minimum of two years previous leadership experience in a pharmacy or healthcare setting considered an asset.
- Strong understanding of pharmacy operations and support services.
- Excellent communication, collaboration, and problem-solving skills as well as the ability to resolve issues effectively and efficiently.
- Proven ability to drive innovation and continuous improvement.
- Knowledge of change management principles.
- Commitment to maintaining a positive and high-performing team culture.
- Proven leadership, conflict management, motivational and team building skills.
- Demonstrated skills in relationship building and influencing to achieve results.
- Ability to thrive in a fast paced, challenging and constantly changing work environment.
- Understanding of systems implementation and an ability to monitor and manage best practices.
- Exceptionally strong organizational skills and attention to detail.
- Able to manage files and issues across multiple locations while effectively budgeting time.
- Proficient in BioMetRx, Kroll, MS Excel, Outlook (Email), and Word.
- English proficiency is required for this position to effectively communicate with internal and external stakeholders.
- Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization.
Benefits
- Epic Work-Life Balance: Our Pharmacy is Business Hours! Monday to Friday, no evening’s weekends or holidays.
- Growth Opportunities: Taking the passion for Pharmacy and using it in a specialty setting, in a company that champions learning and growth for team members.
- Vibrant Culture: Collaborative approach to patient care, cutting edge specialty pharmacy services.
- Attractive Compensation: Robust and Comprehensive compensation and benefits, available from day 1!
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