Bilingual Industrial Technician responsible for testing and repairing safety equipment at Grainger. Collaborates onsite and maintains safety standards while serving customers in Canada.
About the role
- Bilingual Case Coordinator managing patient cases and communications within healthcare services. Ensuring compliance and high-quality service delivery while supporting patient and stakeholder interactions.
Responsibilities
- Manage assigned patient cases and/or projects, ensuring timely, compliant, and high‑quality service delivery in accordance with organizational policies and case management processes.
- Coordinate effectively with patients, physicians’ offices, laboratories, and internal/external stakeholders to support smooth initiation and ongoing maintenance of services.
- Review, analyze, validate, and document patient and healthcare provider information, maintaining accurate, complete, and up‑to‑date case records while ensuring strict confidentiality.
- Accurately receive, document, and report Adverse Events in line with organizational protocols and guidelines.
- Provide professional inbound and outbound telephone support, maintaining clear, consistent communication and addressing inquiries or concerns from stakeholders.
- Perform administrative and data entry duties, including preparation and review of written materials (letters, invoices, reports, and presentations) and management of correspondence, files, and records.
- Organize, file, scan, copy, fax, and maintain office documents to support efficient workflow and easy retrieval.
- Contribute feedback to improve patient and stakeholder experience and participate in ongoing product and process training.
- Available to work rotating shifts Monday through Friday between 8:00 AM and 8:00 PM EST.
Requirements
- Education: Post-secondary education in related field is required.
- Experience: Minimum of 1 year of experience in client service within a busy health care environment.
- Experience in a high call volume call center is an asset.
- Experience in the pharmaceutical field is an asset.
- Previous experience in case management is an asset.
- Skills: Proven excellence in customer service-related tasks.
- Exceptional organizational skills and strong attention to detail.
- Demonstrated prioritization skills and ability to multi-task to meet tight deadlines.
- Strong problem-solving skills and comfortable working with some autonomy.
- Comfortable working with computers and technology, specifically the Microsoft Office suite of products.
- Effective interpersonal skills with a positive demeanor under varying stress levels.
- English proficiency is required for this position to effectively communicate with internal and external stakeholders.
- Bilingualism (French and English) required.
Benefits
- Epic Work-Life Balance: Flexible work options because we value your time and well-being.
- Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
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