Nova Scotia government Education Officer advancing French Second Language programs across Grades P - 12. Designing curricula, educator learning, assessments, and inclusive French - language resources.
About the role
- Bilingual Case Coordinator managing patient cases and communications within healthcare services. Ensuring compliance and high-quality service delivery while supporting patient and stakeholder interactions.
Responsibilities
- Manage assigned patient cases and/or projects, ensuring timely, compliant, and high‑quality service delivery in accordance with organizational policies and case management processes.
- Coordinate effectively with patients, physicians’ offices, laboratories, and internal/external stakeholders to support smooth initiation and ongoing maintenance of services.
- Review, analyze, validate, and document patient and healthcare provider information, maintaining accurate, complete, and up‑to‑date case records while ensuring strict confidentiality.
- Accurately receive, document, and report Adverse Events in line with organizational protocols and guidelines.
- Provide professional inbound and outbound telephone support, maintaining clear, consistent communication and addressing inquiries or concerns from stakeholders.
- Perform administrative and data entry duties, including preparation and review of written materials (letters, invoices, reports, and presentations) and management of correspondence, files, and records.
- Organize, file, scan, copy, fax, and maintain office documents to support efficient workflow and easy retrieval.
- Contribute feedback to improve patient and stakeholder experience and participate in ongoing product and process training.
- Available to work rotating shifts Monday through Friday between 8:00 AM and 8:00 PM EST.
Requirements
- Education: Post-secondary education in related field is required.
- Experience: Minimum of 1 year of experience in client service within a busy health care environment.
- Experience in a high call volume call center is an asset.
- Experience in the pharmaceutical field is an asset.
- Previous experience in case management is an asset.
- Skills: Proven excellence in customer service-related tasks.
- Exceptional organizational skills and strong attention to detail.
- Demonstrated prioritization skills and ability to multi-task to meet tight deadlines.
- Strong problem-solving skills and comfortable working with some autonomy.
- Comfortable working with computers and technology, specifically the Microsoft Office suite of products.
- Effective interpersonal skills with a positive demeanor under varying stress levels.
- English proficiency is required for this position to effectively communicate with internal and external stakeholders.
- Bilingualism (French and English) required.
Benefits
- Epic Work-Life Balance: Flexible work options because we value your time and well-being.
- Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual Account Resolution Representative resolving NIGO mutual and segregated fund transactions for Sun Life. Validating documentation and coordinating with Advisors, Dealers and MGAs.
Automotive technical specialist resolving vehicle arbitration claims for OPENLANE’s digital used - vehicle marketplace. Applying hands - on diagnostics, customer communication, and negotiation to settle disputes fairly.
Bilingual Nurse Case Manager supporting patients, providers, and medication access for Cencora’s Canadian pharmaceutical programs. Coordinating case management, therapy funding, adherence, and adverse event reporting.
Bilingual Policy Specialist managing in - force insurance inquiries and policy transactions for Manulife, a Canada - based financial services provider. Handling billing, disbursements, policy changes, and customer resolutions.
PhD Psychology specialist evaluating culturally sensitive Cantonese - English content for AI training. Reviewing accuracy, ethics, and psychological best practices for Gramian Consultancy.
Account Resolution Representative resolving NIGO mutual and segregated fund transactions for Sun Life Global Investments. Validating documentation and coordinating with Advisors, Dealers and MGAs.
Bilingual KYC servicing representative reviewing documentation, managing cases, and handling Card Member interactions. Supporting American Express compliance operations and risk mitigation.
Bilingual Reimbursement Specialist guiding Canadian diabetes patients through insurance and prior authorization for Insulet’s Omnipod system. Processing claims and coordinating with payers, providers, and commercial teams.
Junior hazardous materials technician supporting EXP’s environmental consulting projects in Ottawa. Conducting hazardous - material investigations, sampling, monitoring, and technical reporting.