Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Bilingual Patient Reimbursement Specialist coordinating reimbursement solutions for patients in Canada. Engaging with healthcare professionals and insurance for effective patient care.
Responsibilities
- Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
- Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions;
- Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs;
- Foster and build relationships with key clinics;
- Coordinate with pharmacy processes required once funding has been obtained;
- Acquire in depth knowledge of public / private and federal funding mechanisms.
Requirements
- Bilingualism - English/French - is a requirement
- Prior experience in a reimbursement role is a strong asset
- Experience in the healthcare, pharmaceutical, or insurance industry is an asset
- Minimum of 2 years’ experience in customer/client service experience
- Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel)
- Professional/courteous/efficient telephone manner
- Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Attention to detail
- Ability to resolve issues effectively and efficiently
- An out-of-box thinking approach
- Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST.
Benefits
- Competitive salary
- Incentive program
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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