Technical Writer documenting vCluster Labs’ Kubernetes tenant - isolation and AI infrastructure platform. Verifying procedures through hands - on tenant - cluster testing and collaborating with engineers.
About the role
- Senior Technical Writer creating diverse technical content for Blackline Safety. Collaborating with cross-functional teams to enhance customer experience through effective documentation.
Responsibilities
- Gather information from cross-functional teams including Product Management, Product Marketing, Engineering, UX, and Quality Assurance to create, edit, update, and publish technical content in multiple formats including Technical User Manuals, Getting Started Guides, videos, articles, notifications, and reference materials.
- Work with technical teams to write, edit, update, and publish product release notes and incident summaries.
- Work with customer-facing teams (e.g., Technical Support, Client Success, and Implementations) to produce content that enhances the customer experience.
- Synthesize multiple inputs and feedback from stakeholders into concise, cohesive content.
- Ensure that content is technically aligned and has a consistent voice.
- Edit and provide feedback on the work of other writers and content creators.
- Create and edit product support videos, tutorials, and visual content using Camtasia and other tools.
- Develop visual assets and graphics to support technical documentation.
- Support localization processes to ensure content is accurate and effective across multiple languages.
- Produce technical content in a variety of media including online help, print manuals, videos, infographics, and blog posts.
- Contribute to whitepapers, technical articles, and other thought leadership content.
- Contribute to the development and maintenance of the Technical Communication team’s processes and procedures.
Requirements
- A diploma or degree in related field (technical writing, information design, English, communications, etc.) or directly related experience.
- 7+ years' experience as a Technical Writer and Content Creator, with demonstrable skills in producing content across multiple formats.
- Experience writing and editing technical content for different audiences, both technical and non-technical, in formats including documentation, videos, and graphics.
- Strong experience with DITA CCMS platforms for content management (Heretto experience is an asset).
- Experience editing and providing feedback to other writers and SMEs.
- Proven experience creating and editing videos using tools like Camtasia or similar platforms.
- Experience creating graphics and visual assets to support technical content.
- Experience with Adobe InDesign or similar layout tools is an asset.
- Experience with content localization.
- Experience researching and writing whitepapers, technical articles, or thought leadership content.
- Experience with Google Analytics and Power BI are an asset.
- Excellent organizational skills and high attention to detail.
- Great critical thinking and problem-solving skills with an ability to communicate complex ideas in clear, concise ways.
- Ability to manage multiple priorities in a high-growth, fast-paced environment with tight deadlines.
- Experience working with cross-functional teams.
- An opinion on the Oxford comma!
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