Technical Writer rebuilding Blackpoint Cyber’s cybersecurity knowledge base. Structuring accurate content for customers, MSP partners, internal teams, and AI - assisted support.
About the role
- Technical Writer for a FinTech company creating API documentation and training materials. Collaborating with Product, Engineering, and Customer Success teams to bridge technical gaps.
Responsibilities
- Technical Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
- Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
- Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
- Cross-Functional Technical Writing: Work closely with Engineering and Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
- Enablement Content & Design: Develop and design visually compelling training materials, including interactive modules, product tours, and slide decks.
- Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
- Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation or training effectiveness.
Requirements
- Expert Communicator: Exceptional ability to explain complex technical concepts simply and professionally, with a proven track record of collaborating across cross-functional teams.
- Tool Proficiency: Advanced experience with Jira for task management and tracking, along with documentation tools such as Confluence, Zendesk, or Vimeo for content hosting.
- Technical Writing Background: Proven experience in technical writing or professional documentation (portfolio samples preferred).
- Technical Skills: Comfort with Markdown, basic HTML/CSS, or version control (Git).
- Experience with ERP systems or banking APIs is a strong asset.
- Design Sensibility: Ability to create clean, professional visual content (e.g., diagrams, screen recordings, or UI/UX mockups).
- Organizational Mastery: High attention to detail with the ability to manage multiple documentation projects simultaneously in a fast-paced environment.
- Excellent relationship building skills: with ability to explain technical concepts to a non-technical audience
- A Bachelor’s degree in English or Communications, Technology or related field.
Benefits
- Extended health and dental benefits
- Paid time off
- Savings and retirement plan matching
- Parenthood top-up
- Mentorship programs, and leadership series
- Best-in-Class Equipment: The most modern MacBook and Apple equipment.
- Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
- Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.
- fully stocked cupboards, weekly catered team lunches, and daily JJ Bean coffee runs to keep your energy high and your wallet happy.
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