Senior Technical Writer owning SaaS support documentation and information architecture. Shaping AI - ready content for Fullscript’s practitioner and patient health technology platform.
About the role
- Technical Writer creating user-focused documentation for PulseLearning’s global learning solutions. Researching, editing, and maintaining guides, manuals, procedures, and performance-support materials.
Responsibilities
- Research, write, edit, and maintain technical guides, user manuals, system documentation, installation guides, configuration guides, process documentation, and standard operating procedures
- Collaborate with subject matter experts, developers, engineers, systems specialists, business analysts, and other technical stakeholders to gather and validate information
- Develop documentation for technical and business audiences, including users, customers, administrators, and support teams
- Review and analyze existing documentation to identify gaps, inconsistencies, outdated information, duplication, and improvement opportunities
- Apply information architecture, content structure, terminology, formatting, and style guidelines
- Ensure documentation is clear, concise, consistent, audience-appropriate, accessible, accurate, and aligned with organizational standards
- Support creation of job aids, quick reference guides, learner materials, and performance support resources
- Use diagrams, screenshots, tables, flowcharts, and other visual elements to explain complex information
- Maintain awareness of technical writing practices, documentation technologies, content management tools, and AI-enabled content development tools
- Follow information security, confidentiality, data protection, and document management requirements
Requirements
- Bachelor’s degree or equivalent experience in Technical Writing, Communications, English, Journalism, Information Technology, Computer Science, Business, or a related discipline
- Certifications in Technical Writing, Content Strategy, Professional Writing, Information Design, or a related discipline
- Three or more years of demonstrated professional work experience developing high-quality technical documentation for complex systems, processes, products, or technologies
- Excellent written and verbal skills in English or French, corresponding to the role stream
- Demonstrated ability to understand complex technical information and communicate it clearly to different audiences
- Experience working directly with technical subject matter experts, developers, engineers, systems specialists, and business stakeholders
- Strong understanding of information architecture, content structure, document design, and technical communication principles
- Strong attention to detail and commitment to accuracy, consistency, and quality
- Excellent skills with document and content development tools
- Ability to pass and maintain a security screening
Benefits
- Full-time (40 hrs/week) and part-time (20 hrs/week) term positions available
- Accommodations available on request during the selection process
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