About the role

Technical Writer creating user-focused documentation for PulseLearning’s global learning solutions. Researching, editing, and maintaining guides, manuals, procedures, and performance-support materials.

Responsibilities

Research, write, edit, and maintain technical guides, user manuals, system documentation, installation guides, configuration guides, process documentation, and standard operating procedures
Collaborate with subject matter experts, developers, engineers, systems specialists, business analysts, and other technical stakeholders to gather and validate information
Develop documentation for technical and business audiences, including users, customers, administrators, and support teams
Review and analyze existing documentation to identify gaps, inconsistencies, outdated information, duplication, and improvement opportunities
Apply information architecture, content structure, terminology, formatting, and style guidelines
Ensure documentation is clear, concise, consistent, audience-appropriate, accessible, accurate, and aligned with organizational standards
Support creation of job aids, quick reference guides, learner materials, and performance support resources
Use diagrams, screenshots, tables, flowcharts, and other visual elements to explain complex information
Maintain awareness of technical writing practices, documentation technologies, content management tools, and AI-enabled content development tools
Follow information security, confidentiality, data protection, and document management requirements

Bachelor’s degree or equivalent experience in Technical Writing, Communications, English, Journalism, Information Technology, Computer Science, Business, or a related discipline
Certifications in Technical Writing, Content Strategy, Professional Writing, Information Design, or a related discipline
Three or more years of demonstrated professional work experience developing high-quality technical documentation for complex systems, processes, products, or technologies
Excellent written and verbal skills in English or French, corresponding to the role stream
Demonstrated ability to understand complex technical information and communicate it clearly to different audiences
Experience working directly with technical subject matter experts, developers, engineers, systems specialists, and business stakeholders
Strong understanding of information architecture, content structure, document design, and technical communication principles
Strong attention to detail and commitment to accuracy, consistency, and quality
Excellent skills with document and content development tools
Ability to pass and maintain a security screening