About the role

Technical Writer creating and maintaining user-facing documentation for application releases at PCL Constructors Inc. Collaborating with cross-functional teams to ensure clarity and accuracy in documentation.

Responsibilities

Create, maintain, and continuously improve user-facing documentation for application releases, including work instructions, step‑by‑step guides, job aids, and process walkthroughs aligned to real business scenarios.
Translate system functionality, business processes, and feature changes into clear, intuitive, and usable instructions for end users.
Ensure documentation reflects actual user workflows and delivered system behavior, not just intended designs.
Validate documentation accuracy by working closely with Analysts, QA, and Training teams.
Participate in documentation review cycles to ensure accuracy, consistency, and release readiness prior to deployments.
Identify and manage documentation impacts resulting from new features, enhancements, process changes, and release updates.
Maintain documentation standards, including structure, naming conventions, and consistency across features and releases.
Capture and clarify business and process requirements to ensure features include sufficient context for effective user instruction creation.
Maintain traceability between system changes and impacted user documentation to ensure alignment and completeness.
Support release readiness, user enablement, and adoption by coordinating documentation updates with release schedules and ensuring known changes or limitations are clearly communicated.

Strong user‑focused technical writing and documentation skills
Experience creating instructional content for enterprise or large‑scale business applications
Hands‑on experience with ClickLearn or similar work‑instruction and user enablement tools
Ability to translate complex system behavior into clear, non‑technical language
Experience working in Agile or iterative delivery environments
Familiarity with Agile tools such as Azure DevOps or Jira
Ability to collaborate effectively with cross‑functional teams
Strong attention to detail and ability to manage multiple documentation streams across parallel releases
Ability to work independently while contributing effectively within a team environment

Employee ownership opportunities that build long-term value
Annual discretionary performance bonuses
RRSP, TFSA, Pension Contribution Options
Flexible medical, dental and vision benefits
Prescription drug coverage and virtual care services
Life, AD&D and disability insurance
Paid parental leave and family care support
Health and lifestyle spending account options
Mental health and wellness support, including Employee Assistance Programs
Career growth pathways, leadership development and mentorship programs
Access to world-class training through PCL's College of Construction and professional development courses
Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions