Bilingual Retention Agent providing customer service and retention for Manulife. Responsible for inbound/outbound calls and sales applications in English and French.
About the role
- Bilingual Service Representative supporting retail and commercial deposits and payments with a focus on administration and servicing activities. Collaborates with stakeholders to ensure efficient processes and deliver excellent customer service.
Responsibilities
- Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments
- Supports the execution of payments, transactions, service requests, administrative activities and processes
- Collaborates with stakeholders to promote efficient and effective processes and work flow
- Analyzes data and information to provide insights and recommendations
- Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests
- Identifies and resolves discrepancies in accordance with standard procedures
- Communicates and collaborates with internal and external stakeholders
Requirements
- Typically between 1 – 2 years of relevant experience
- Bilingual French & English - Required
- Knowledge and experience using relevant systems and technology
- Knowledge and understanding of the business unit’s key products and services, processes and controls – Good
- Knowledge of the risk and regulatory requirements of the business – Good
- Prioritization skills – Good
- PC skills (MS Word, Excel, PowerPoint) – Good
- Ability to multi-task in a fast-paced environment
- Basic specialized knowledge
- Verbal & written communication skills - Good
- Organization skills - Good
- Collaboration & team skills - Good
- Analytical and problem solving skills - Good
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses
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