Senior Client Education Manager designing personalized client education for Benevity’s corporate social responsibility software. Leading enablement strategy, content innovation, training delivery, and program measurement.
About the role
- Strategic Change Manager leading organizational change, stakeholder engagement and communications at BMO. Assessing impacts, driving adoption and mitigating risks across banking initiatives.
Responsibilities
- Drive change management plans and activities from initiation through implementation and sustainment
- Engage leaders, stakeholders and impacted audiences to build understanding and workforce engagement
- Assess business dimensions including products, people, processes and channels, and mitigate associated risks
- Act as a trusted advisor to assigned business/group
- Influence and negotiate to achieve business objectives
- Recommend and implement solutions based on analysis of business issues and implications
- Assist in developing strategic plans
- Identify emerging issues and trends to inform decision-making
- Lead change strategy planning using subject matter expertise and organizational knowledge
- Analyze change scope and its people, process, financial, technology and risk impacts
- Analyze data and information to provide insights and recommendations
- Advise business/groups on change implementation and evaluate complexity and impact
- Plan, organize and execute change management across projects of varying sizes
- Collaborate with internal and external stakeholders to design, develop and implement change
- Develop change management solutions and recommendations aligned with business strategy and stakeholder needs
- Develop change strategies that enable leaders and stakeholders to promote and execute change
- Build and execute communications plans, including audience analysis, key messages and channel selection
- Identify resistance and create communications and training plans to overcome objections
- Monitor and track change adoption, implement corrective actions and celebrate successes
- Provide specialized consulting, analytical and technical support
- Identify, diagnose and solve problems within given rules
- Handle non-routine situations independently
- Apply the Risk Management Framework while protecting the bank and aligning decisions with business strategy, risk appetite, policies, laws and regulations
Requirements
- Typically 5 - 7 years of relevant experience
- Post-secondary degree in related field of study or an equivalent combination of education and experience
- Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth
- Deep knowledge and technical proficiency gained through extensive education and business experience
- Verbal & written communication skills - In-depth
- Collaboration & team skills - In-depth
- Analytical and problem solving skills - In-depth
- Influence skills - In-depth
- Data driven decision making - In-depth
- Prosci Certification
- Ability to apply BMO's Risk Management Framework and comply with applicable policies, laws and regulations
Benefits
- Performance-based incentives
- Discretionary bonuses
- Health insurance
- Tuition reimbursement
- Accident insurance
- Life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support
- Network-building opportunities
- Tools and resources to reach new milestones
- Accommodations available on request during the selection process
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