Senior Client Education Manager designing personalized client education for Benevity’s corporate social responsibility software. Leading enablement strategy, content innovation, training delivery, and program measurement.
About the role
- Managing climate-adaptation outreach and municipal partnerships for Canada’s Green Municipal Fund. Leading teams, funding pipelines, and sustainable community project development.
Responsibilities
- Provide leadership and coaching to the Outreach team
- Develop and implement outreach strategies supporting the Local Leadership for Climate Adaptation initiative
- Assess client needs and communicate application requirements, funding offers, and knowledge resources
- Assign resources, set objectives, establish performance standards, and empower team members
- Review and update standard operating procedures for senior management approval
- Develop and maintain partner networks with municipal officials, administrations, private-sector organizations, professional associations, and NGOs
- Analyze event opportunities across Canada and recommend high-impact opportunities
- Lead continuous improvement of outreach processes, systems, standard operating procedures, and internal tools
- Manage the prospect pipeline in the CRM system
- Collaborate with CFS managers to ensure a consistent, high-quality client experience
- Participate in client surveys and funding criteria reviews
- Maintain knowledge of sustainability best practices in the municipal sector
- Contribute to annual business and strategic plans
- Represent FCM professionally with high-profile stakeholders and support sustainable technology adoption
Requirements
- University degree in Environmental Sciences or Studies, Business Administration, Planning or a related discipline
- Minimum of 3-5 years of progressive professional experience with direct client communications or community engagement in environmental issues, including at least 2 years in a staff management role
- Ability to lead, mentor and coach a highly collaborative, dynamic team in an outcomes-focused, client service environment
- Excellent client service orientation, strong interpersonal, negotiation, and conflict resolution skills
- Strong verbal and written communication
- Experience developing and implementing outreach strategies and processes
- Experience building networks and partnerships
- Strong political acumen and experience working with Municipal governments would be considered an asset
- Ability to work in both official languages (English and French) is required
- Required to live within 80kms of downtown Ottawa, unless otherwise specified
- Authorized to work in Canada
Benefits
- Flexible work arrangements that support productivity and collaboration
- Summer schedule (July 1 to Labour Day): 7-hour workdays
- Fridays off, aligned with team and operational needs
- Ongoing commitment to employee development
- Comprehensive range of employee benefits and services designed to support employee wellbeing and development
- Occasional travel opportunities across Canada
- Modern office space in Ottawa’s ByWard Market and downtown core
- Accommodations available on request for candidates taking part in all aspects of the recruitment and selection process
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