Senior Client Education Manager designing personalized client education for Benevity’s corporate social responsibility software. Leading enablement strategy, content innovation, training delivery, and program measurement.
About the role
- Salesforce Engagement Manager guiding complex client accounts for Verndale, a digital experience agency. Owning governance, renewals, expansion, commercial health, and sales-to-delivery transitions.
Responsibilities
- Serve as the executive-level point of contact for client stakeholders
- Maintain sponsor and VP/C-level relationships
- Set and protect overall account strategy
- Own steering committee meetings, including agendas, narratives, and facilitation
- Lead critical client meetings with executive sponsors as needed
- Measure client satisfaction and address relationship friction
- Own account health across all portfolio projects
- Lead governance cadences such as monthly or quarterly business reviews
- Ensure delivery aligns with client business objectives
- Escalate and drive recovery plans for at-risk accounts
- Report account health to portfolio and practice leadership
- Own SOW health and change order conversations after scope drift is identified
- Monitor account-level margin and commercial performance
- Partner with Finance and PMO on financial health reporting
- Maintain client relationships between active engagements
- Identify renewal and expansion opportunities
- Lead internal and external escalations involving trust, scope, or commercial terms
- Align Sales and practice leadership around delivery performance, renewals, and expansion
- Coordinate portfolio financial performance and forecast accuracy
- Bring in Practice Leads, Architects, or Solution Consultants for complex conversations
- Mentor team members on client engagement skills
- Contribute to practice-building, delivery standards, and enablement
- Support strategic pre-sales pursuits with Sales and Practice Leaders
- Participate in discovery sessions and executive conversations
- Help define business outcomes and shape realistic solutions
- Lead sales-to-delivery transition while preserving relationship continuity and business context
Requirements
- 5+ years in a client-facing relationship, account management, or engagement leadership role within consulting, technology, or professional services
- Working knowledge of the Salesforce ecosystem and platform, including clouds, common implementation patterns, and partner landscape
- Proven track record owning complex, multi-project client relationships and driving them to successful outcomes
- Exceptional interpersonal and executive communication skills
- Ability to build rapport and trust with senior stakeholders
- Strong commercial acumen, including SOW, scope, and change order conversations
- Strong analytical and problem-solving skills with a data-driven approach
- Working familiarity with delivery/project management practices
- Conflict resolution and escalation management experience
- Salesforce certifications such as Admin, Sales Cloud, or Service Cloud — preferred
- Experience supporting or partnering on sales pursuits — preferred
- Experience leading executive business reviews or account planning conversations — preferred
- Familiarity with professional services commercials and statements of work — preferred
Benefits
- Regular training and professional development
- Generous paid company holidays
- Vacation and paid sick time starting on day one
- Health insurance
- Monthly perks customized to meet individual employees’ needs
- Medical, dental, life, and disability coverage
- RRSP savings plan
- Company-paid holidays
- Personal time off
- Remote work possibility
- Healthy work/life balance
- Diversity, equity, and inclusion culture
Job title
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Degree requirement
No Education Requirement
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