About the role

Customer Programs Manager managing cross-functional transit bus contract delivery for New Flyer, North America's heavy-duty transit bus leader. Coordinating customer configuration, manufacturing milestones, acceptance, and post-delivery activities.

Responsibilities

Act as the liaison between the company and the customer.
Manage assigned contracts by leading cross-functional teams through pre-production, bus build, and acceptance processes.
Understand the full requirements of each assigned customer contract.
Develop project plans, identify timelines, and track work status against the plan.
Provide daily operational guidance to cross-functional departments from initial strategy through post-delivery.
Address and resolve project issues and manage critical project timelines.
Conduct weekly project meetings with internal and external stakeholders; record and publish minutes with actions, owners, and due dates.
Ensure calibration of the contract with the customer and internal stakeholders for bus and contract deliverables.
Complete required project documentation, including project status milestone updates and weekly Executive Operations meeting updates.
Work within key controls supporting compliance with financial reporting.
Confirm final bus configuration with customers and work with Field Services and others through final bus acceptance.
Develop and execute personal Management by Objectives criteria.
Follow policies and processes for regulatory, legal, Quality, Environmental, Health, and Safety requirements.
Identify opportunities for process improvements.
Cultivate long-term customer relationships based on confidence and trust.

Bachelor's degree in business administration or communications or related business experience.
Mid Professional with 5+ years of work experience in a manufacturing or customer-oriented environment.
Prior Project Management experience in a manufacturing environment and/or PMP Certificate or equivalent work experience.
Superior computer and organizational skills.
Goal orientated and motivated to achieve tasks within set timelines.
Ability to present information professionally in written and verbal communication.
Ability to work with minimum supervision and possess initiative to seek improvements.
Motivated self-starter with capabilities to work within a fast-paced team-oriented environment.
Must be able to travel to all New Flyer facilities when required, including Canada and U.S.
Travel is required for this position.

Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
Ongoing employee development through a variety of in-house training initiatives.
Tuition subsidies for courses at outside institutions.