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MI
District Parts & Service Manager
Posted 17 hours ago
About the role
- District Parts & Service Manager advising Mitsubishi dealers on parts, service, KPIs, and profitable aftersales operations. Supporting dealer programs, technical guidance, customer satisfaction, and domestic field travel.
Responsibilities
- Act as a business consultant to assist MMSCAN dealers in selling and servicing Mitsubishi vehicle parts and accessories
- Assist in implementing aftersales programs, policies, and procedures
- Help dealers provide a superior ownership experience while achieving profitable operations
- Develop long-term relationships with dealers within the assigned district
- Attain territory dealer KPI targets, including parts, accessory, and dropship targets
- Contact and visit dealerships to communicate, implement, and administer Aftersales Department programs, policies, and procedures
- Monitor and guide dealers on policies, procedures, parts sales, inventory control, service training, warranty administration, consumer relations, and customer satisfaction
- Recommend operational improvements to maximize customer satisfaction, operational effectiveness, market penetration, target attainment, and profitability
- Provide automotive technical guidance to dealership service personnel
- Process, resolve, and close customer inquiries with assistance from MMSCAN departments
- Collaborate with Aftersales stakeholders to achieve common KPIs
- Document dealer contacts and significant interactions in TSi or equivalent, including action items and corrective actions
- Assist with creating, coordinating, and hosting dealer communication meetings
- Perform other assigned or required duties
Requirements
- Five years of professional level automotive Fixed Operations experience at the dealer or OEM level is an asset
- Ability to communicate in both English and French (Mandatory)
- Current valid driver's license and MMSCAN approved driving record
- Domestic travel is required
Benefits
- Equal opportunity employer fostering an inclusive, accessible environment
- Support for applicants requiring accommodation during the recruitment process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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