Contract Manager managing, negotiating, and administering software and public - sector contracts for Trapeze Software, a transit technology provider. Reviewing RFPs, procurement terms, compliance, and stakeholder agreements.
About the role
- Seller Experience Manager leading seller-service strategy and specialist teams for RB Global’s global commercial asset marketplace. Driving process improvements, cross-functional alignment, KPI insights, and escalation resolution.
Responsibilities
- Define and execute the seller experience strategy to support business objectives and market growth
- Influence senior stakeholders and align cross-functional priorities to deliver a unified, best-in-class seller experience
- Recruit, coach, and develop a team of Seller Experience Specialists
- Set clear goals, manage performance, and coach future leaders
- Partner with Sales, Operations, Finance, Marketing, and Data teams
- Represent the seller perspective in strategic planning and decision-making
- Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance
- Oversee projects improving operational efficiency and seller satisfaction
- Identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden
- Monitor KPIs including NPS, SLA compliance, and engagement metrics
- Translate insights into actionable improvements and report progress to senior leadership
- Anticipate challenges, resolve escalations, and maintain trust throughout the specialist and seller journey
Requirements
- Bachelor’s degree in business, marketing, or a related field, or equivalent experience required
- 5+ years of experience in customer experience, customer success or sales enablement roles
- 2+ years of supervisory or team lead experience
- Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level
- Strong process optimization skills, with data-driven decision-making and analytical expertise
- Ability to influence across functions and build alignment with senior stakeholders
- Experience with CRM platforms, including Salesforce
- Customer-obsessed, strategic leadership, team leadership and coaching, cross-functional influence, process optimization, and data-driven decision-making
- Standard office environment with regular collaboration across in-market and remote team members
- Non-physical role involving periods of sitting or standing
Benefits
- Hybrid work arrangement
- 10–20% travel for team, stakeholder, and site engagements
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