Contract Project Manager supporting APR’s advertising production consultancy with account governance, staffing, scopes, and financial delivery. Optimizing project workflows, resources, budgets, and client relationships.
About the role
- Director managing digital banking, card, and payments implementations for Brim Financial’s banking and fintech clients. Owning client relationships, delivery operations, portfolio health, and roadmap input.
Responsibilities
- Own day-to-day execution of complex, large-scale digital banking, card, and payments platform implementations
- Manage scope, timeline, risk, and cross-functional coordination to deliver on time
- Build and run minimum-viable implementation processes, including status cadence, RAID log, and decision log
- Own client-facing status communications, translating engineering and product progress into business terms
- Maintain clear ownership of open items internally and with clients
- Own coverage for several existing banking and fintech clients
- Build and grow relationships across the client portfolio
- Run account operating cadences, including QBRs, roadmap check-ins, and prioritization sessions
- Coordinate Product and Engineering input on feasibility and sequencing while owning agenda, follow-through, and client narrative
- Track portfolio health using KPIs, adoption, satisfaction, and support/escalation trends
- Flag risks early and package client feedback into structured product-prioritization input
- Maintain a single source of truth for each account, including health status, commitments, roadmap requests, and key contacts
- Lead post-incident and post-issue client reviews
- Translate technical root causes into business-appropriate explanations and forward-looking action plans
Requirements
- 5-7+ years' experience across consulting and project management
- Strong enterprise relationship management background
- Experience engaging senior stakeholders and managing complex, large-scale implementations
- Proven ability to build and deepen client trust and relationships in complex, multi-stakeholder environments
- Strong track record of building operating rhythms with clear accountability in ambiguous, fast-moving environments
- Exceptionally strong written and verbal communication skills
- Ability to communicate in a structured, succinct, executive-ready way
- Comfortable communicating status and risk to executive and board-level audiences
- Strong analytical and critical-thinking skills
- Data-driven decision-making approach
- Comfort working closely with Product and Engineering teams, data, reporting, and portfolio analytics
- Highly self-motivated and adaptable
- Entrepreneurial mindset with strong ownership and accountability
- Experience managing credit card or lending portfolios at a bank, issuer, or fintech is a bonus
- Consulting background with financial services clients is a bonus
- Experience with AI/LLMs and technical teams is a bonus
Benefits
- Competitive compensation and equity
- Remote-first workplace (Eastern Time)
- Comprehensive health plan
- PTO
- AI treated as a force multiplier
- Real ownership to shape delivery processes and standards
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