Senior Project Manager leading complex strategic initiatives for iA Financial Group, a Canadian insurance and financial services company. Driving organizational performance, risk management, and cross - functional decision - making.
About the role
- Director managing digital banking, card, and payments implementations for Brim Financial, a fintech platform powering banks and global brands. Owning client relationships, portfolio health, and delivery outcomes.
Responsibilities
- Own day-to-day execution of complex, large-scale digital banking, card, and payments platform implementations
- Manage implementation scope, timeline, risk, and cross-functional coordination
- Build and run minimum-viable implementation processes, including status cadence, RAID log, and decision log
- Own client-facing status communications from weekly detail through executive summary
- Translate engineering and product progress into business terms
- Maintain clear ownership of open items internally and with clients
- Own coverage for several existing banking and fintech clients
- Build and grow relationships across a client portfolio
- Run account operating cadences, including QBRs, roadmap check-ins, and prioritization sessions
- Coordinate Product and Engineering input on feasibility and sequencing
- Track portfolio health, including KPIs, adoption, satisfaction, and support/escalation trends
- Convert portfolio health into readouts for internal teams and clients
- Flag risks early and structure client feedback for product prioritization
- Maintain a single source of truth for each account
- Lead post-incident and post-issue client reviews
- Translate technical root causes into business-appropriate explanations and forward-looking action plans
Requirements
- 5–7+ years' experience across consulting and project management
- Strong enterprise relationship management background
- Experience engaging senior stakeholders and managing complex, large-scale implementations
- Ability to build and deepen client trust in complex, multi-stakeholder environments
- Strong operating-rhythm and accountability-building experience
- Exceptionally strong written and verbal communication skills
- Ability to communicate structurally, succinctly, and in an executive-ready manner
- Comfort communicating status and risk to executive- and board-level audiences
- Strong analytical and critical thinking skills
- Data-driven decision-making approach
- Comfort working closely with Product and Engineering teams, data, reporting, and portfolio analytics
- Highly self-motivated and adaptable
- Entrepreneurial mindset with strong ownership and accountability
- Experience managing credit card or lending portfolios at a bank, issuer, or fintech is a bonus
- Consulting background with financial services clients is a bonus
- Experience with AI/LLMs and technical teams is a bonus
Benefits
- Competitive compensation and equity
- Remote-first workplace (Eastern Time)
- Comprehensive health plan
- PTO
- AI treated as a force multiplier
- Real ownership to shape delivery processes and standards
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Director managing digital banking, card, and payments implementations for Brim Financial’s banking and fintech clients. Owning client relationships, delivery operations, portfolio health, and roadmap input.
Director owning digital banking, card, and payments implementations for Brim Financial, a fintech powering credit and payments programs. Managing client relationships, portfolio health, and delivery across Canadian Eastern Time.
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