Contract Project Manager supporting APR’s advertising production consultancy with account governance, staffing, scopes, and financial delivery. Optimizing project workflows, resources, budgets, and client relationships.
About the role
- Director owning digital banking, card, and payments implementations for Brim Financial, a fintech powering credit and payments programs. Managing client relationships, portfolio health, and delivery across Canadian Eastern Time.
Responsibilities
- Own day-to-day execution of complex, large-scale digital banking, card, and payments platform implementations
- Manage scope, timeline, risk, and cross-functional coordination
- Build and run minimum-viable implementation processes, including status cadence, RAID log, and decision log
- Own client-facing status communications, translating engineering and product progress into business terms
- Maintain clear ownership of open items internally and with clients
- Own coverage for several existing bank and fintech clients
- Build and grow relationships across a client portfolio
- Run account operating cadences, including QBRs, roadmap check-ins, and prioritization sessions
- Coordinate with Product and Engineering leads on feasibility and sequencing
- Track portfolio health, including KPIs, adoption, satisfaction, and support/escalation trends
- Translate portfolio health into read-outs for internal teams and clients
- Flag risks early and package client feedback into structured product-prioritization input
- Maintain a single source of truth for each account
- Lead post-incident and post-issue client reviews with business-appropriate explanations and action plans
Requirements
- 5-7+ years' experience across consulting and project management
- Strong enterprise relationship management background
- Experience engaging senior stakeholders and managing complex, large-scale implementations
- Ability to build and deepen client trust in complex, multi-stakeholder environments
- Strong track record building operating rhythms with clear accountability
- Exceptionally strong written and verbal communication skills
- Ability to communicate in a structured, succinct, executive-ready way
- Comfortable communicating status and risk to executive and board-level audiences
- Strong analytical and critical-thinking skills
- Data-driven decision-making approach
- Comfort working closely with Product and Engineering teams, data, reporting, and portfolio analytics
- Highly self-motivated and adaptable
- Entrepreneurial mindset with strong ownership and accountability
- Bonus: experience managing credit card or lending portfolios at a bank, issuer, or fintech
- Bonus: consulting background with financial services clients
- Bonus: experience working with AI/LLMs and technical teams
Benefits
- Competitive compensation and equity
- Remote-first workplace (Eastern Time)
- Comprehensive health plan
- PTO
- AI treated as a force multiplier
- Real ownership to shape delivery processes and standards
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Degree requirement
No Education Requirement
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Director managing digital banking, card, and payments implementations for Brim Financial, a fintech platform powering banks and global brands. Owning client relationships, portfolio health, and delivery outcomes.
Director managing digital banking, card, and payments implementations for Brim Financial’s bank and fintech clients. Owning client relationships, portfolio health, delivery risk, and roadmap input.