Senior Project Manager leading complex strategic initiatives for iA Financial Group, a Canadian insurance and financial services company. Driving organizational performance, risk management, and cross - functional decision - making.
About the role
- Director managing digital banking, card, and payments implementations for Brim Financial’s bank and fintech clients. Owning client relationships, portfolio health, delivery risk, and roadmap input.
Responsibilities
- Own day-to-day execution of complex, large-scale digital banking, card, and payments platform implementations
- Manage scope, timeline, risk, and cross-functional coordination
- Build and run minimum-viable implementation processes, including status cadence, RAID log, and decision log
- Own client-facing status communications from weekly detail through executive summaries
- Translate engineering and product progress into business terms
- Maintain clear ownership of open items internally and with clients
- Own coverage for several existing bank and fintech clients
- Build and grow relationships across a client portfolio
- Run account operating cadences, including QBRs, roadmap check-ins, and prioritization sessions
- Coordinate Product and Engineering input on feasibility and sequencing while owning agenda, follow-through, and client narrative
- Track portfolio health through KPIs, adoption, satisfaction, and support/escalation trends
- Provide portfolio health read-outs for internal teams and clients
- Flag risks early and package client feedback into structured product-prioritization input
- Maintain a single source of truth for each account, including health status, commitments, roadmap asks, and key contacts
- Lead post-incident and post-issue client reviews
- Translate technical root causes into business-appropriate explanations and forward-looking action plans
Requirements
- 5-7+ years' experience across consulting and project management
- Strong enterprise relationship management background
- Experience engaging senior stakeholders and managing complex, large-scale implementations
- Ability to build and deepen client trust in complex, multi-stakeholder environments
- Strong operating-rhythm and accountability-building experience in ambiguous, fast-moving environments
- Exceptionally strong written and verbal communication skills
- Ability to communicate in a structured, succinct, executive-ready manner
- Comfort communicating status and risk to executive and board-level audiences
- Strong analytical and critical thinking skills
- Data-driven decision-making approach
- Comfort working closely with Product and Engineering teams, data, reporting, and portfolio analytics
- Highly self-motivated and adaptable
- Entrepreneurial mindset with ownership, accountability, and results orientation
- Bonus: experience managing credit card or lending portfolios at a bank, issuer, or fintech
- Bonus: consulting background with financial services clients
- Bonus: experience working with AI/LLMs and technical teams
Benefits
- Competitive compensation and equity
- Comprehensive health plan
- PTO
- Remote-first workplace (Eastern Time)
- AI treated as a force multiplier
- Real ownership in shaping delivery processes and standards
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