About the role

Scrum Master facilitating agile teams focused on digital products at CAA-Québec. Guide collaboration, remove obstacles, and improve agile practices in a hybrid work setting.

Responsibilities

Acts as a facilitator so team members can work smoothly and effectively at a sustainable pace, continuously optimizing their way of working
Leads team ceremonies (daily stand-ups, planning, retrospectives, etc.) to maximize their value and impact on overall performance
Supports team members in assigning and tracking tasks through to completion, reinforcing accountability and autonomy
Contributes to backlog creation and ensures their consistency and continuous updating
Ensures teams focus on deliverables that are a priority for the business
Coaches teams in estimation, planning, and managing commitments, promoting increased predictability
Promotes values such as trust and respect and encourages issues to be raised openly and resolved collaboratively
Facilitates the removal of impediments, including those with cross-functional or organizational scope
Coordinates dependencies with other teams and helps align initiatives, particularly in multi-team or program contexts
Plays an active role in the continuous improvement of agile practices at both team and organizational levels
Trains and supports team members and certain stakeholders in adopting and evolving agile practices
Ensures visibility of progress and performance to stakeholders by providing and interpreting relevant flow metrics and indicators to support decision-making
Contributes, through your expertise, to the evolution of product management and delivery practices within the organization

Bachelor's degree in Information Technology, Software Engineering, or an equivalent combination of education and experience
Minimum of 8 years of experience in comparable roles (Scrum Master, project management, agile delivery, etc.)
Strong experience with various agile frameworks (SAFe, Scrum, Kanban, etc.)
Solid understanding of agile performance metrics (burndown, velocity, lead time, cycle time, etc.)
Comfortable with agile and product management tools (e.g., Azure DevOps, Kanban boards)
Scrum Master, SAFe, or Kanban certification (an asset)
Ability to deliver tangible results, prioritize effectively, and keep focus on value
Mobilizing leadership, proactivity, and ability to positively influence teams
Skill in supporting, coaching, and growing teams toward greater autonomy and maturity
Collaborative mindset, sense of commitment, and ease working in a team
Good judgment, analytical ability, and skill in getting to the essentials
Autonomy and ability to manage multiple priorities in a fast-moving environment
Advanced French and working knowledge of English

Hybrid remote work (2 days in office and 3 days remote)
Comprehensive group insurance
Generous vacation and the option to purchase additional leave
Pension plan (between 2% and 6% employer matches your contributions)
Annual bonus through our shared success program
Employee and family assistance program
Discount on CAA-Québec membership fee
Various discounts at our travel centers, on your insurance, and with our partners